Application Support Analyst jobs in Ontario

Health Information Technology Services (HITS) is a service based business unit delivering healthcare IT solutions to Hamilton Health Sciences and various healthcare partners. The HITS team uses technical expertise to offer practical, sustainable and high quality solutions to the Hospital and to support HHS in achieving our vision of Best Care for All.

The HHS IT department (HITS) is looking for an M365 Application Specialists to join our Application Support team.

The Application Specialist is responsible for the administration of software solutions. This includes the configuration, administration, the design and development of custom software solutions using a wide variety of development tools and database technologies and ensuring that appropriate standards and processes are applied. The Application Specialist will compile user requirements and analyze, specify, and validate client needs. This includes interviewing stakeholders and applying analytical and project management skills to ensure that deliverables are met. You will analyze and troubleshoot complex technical problems and assist in the optimization of applications and the improvement of business processes. As part of the Application team, you will provide both technical support as well as user education and adoption support for many software solutions at HHS.

In the role of Microsoft 365 Applications Specialist, you will be responsible for the deployment, configuration, support, and optimization of Microsoft 365 applications and services including Microsoft Teams, SharePoint Online, Power Platform (Power Apps, Power Automate), Power BI and Copilot Agents. This role ensures secure, scalable, and effective use of collaboration and low-code platforms across the organization, while driving user adoption and operational efficiency in the M365 ecosystem.

HHS is a flexible hybrid work environment and there will be an expectation for you to be onsite in Hamilton as required. HHS offers an exceptional pension plan, comprehensive benefits and excellent growth opportunities. This is a chance to join a large, diverse IT department and to utilize your skills to have meaningful impacts on patient care.

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  Successful completion of either a University Degree or College Diploma in an IT or Health Care related field or equivalent experience
• 3+ years experience working in an IT related field is required
• 3+ years experience working in Health Care IT is preferred
• Demonstrated experience with M365 administration is preferred
• Demonstrated Knowledge of M365 applications and best practices is preferred.
• Demonstrated Experience with supporting applications including servers and patching is preferred
• Demonstrated knowledge of hospital information systems is preferred
• Demonstrated planning, analytical and interpretative skills
• Demonstrated ability to manage multiple tasks with minimal supervision
• Demonstrated ability to work independently as well as part of a team and a strong commitment to the client. Ability to maintain a professional attitude in demanding situations
• Demonstrated ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and provide issue resolution
• Demonstrated proficiency in time management and the ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement