Apple Support jobs

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Appleʼs Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

The Canadian Channel Strategy & Operations (CSO) team is responsible for ensuring that customers have the best possible experience anywhere Apple products are sold across our Channel Retail partners. Apple expects innovation and excellence in every part of the company, and the CSO team meets that challenge by ensuring the collaborative development of strategy, the seamless execution of program deployment and lifecycle management, training & advocacy engagement, product launches and program execution/briefings. We see the customer journey holistically, and view a customers interactions with channel partner environments, Apple demo products and Partner sales staff as being essential component of the customer experience.

As the leader of Product Launches & Strategic Projects on the Canadian CSO team, you will lead the operational planning and cross-functional steering of new product launches across Canada. You will also drive and support strategic projects that require broad cross-functional steering and alignment, in an effort to push continuous improvement and the broader in-store and partner experience forward.

In this capacity, you will:

• Lead cross-functional coordination and communications across all Canadian stakeholder teams and routes-to-market during new product introductions (NPI)

• Lead product launch planning and post-effort review for Canada in collaboration with Global teams

• Lead cross-functional adoption of worldwide and local transformational projects

Actively explore opportunities to streamline and innovate processes through AI and emerging technologies

• Be a role model and advocate for the company’s values and principles

• Be willing to travel locally/domestically (10%) and internationally (5%)

Aptitudes souhaitées

Project management experience in an agile environment

User experience with Apple hardware and software products

Detailed knowledge of the Canadian retail landscape

Exigences Minimales

Generally requires 8+ years of experience in a related role

Ability to thrive in an environment of influence without control

Proven experience with, and passion for, process improvement and automation

Excellent written and verbal communication skills with the ability to communicate relevant information concisely to all levels of internal and partner organizations

Comfortable juggling several unrelated projects with competing deadlines and multiple stakeholders

Commitment to provide a consistent and unparalleled customer experience

Self-starter with exceptional time management and organizational skills

Proven consultative skills and the ability to develop relationships quickly

Perform well in high-pressure situations and be comfortable in a fast-paced, ambiguous environment

Able to work independently and as part of a global, cross-functional team

Open to, proactively ask for, and act on feedback when received

Strong learning agility and change management skills

Bachelor’s degree or equivalent experience required