Answering Service jobs in Vancouver, BC

FreshPoint, a division of Sysco, is the largest produce distributor in North America, we focus on bringing fresh food from the farmer's field to our customers' kitchens. FreshPoint operations span more than 30+ distribution centers in the US and Canada. We target regional and national foodservice customers in such markets as catering, healthcare, hospitality, restaurants, and schools. FreshPoint also supplies grocery stores and other wholesale suppliers with apples to zucchini and everything in between. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

The Driver will be responsible for providing excellent customer experience to all FreshPoint customers by delivering to customer sites in a timely, efficient, and professional manner. This includes safe operation of company vehicles, safe delivery of goods from vehicle to designated customer storage areas and providing resolution to customer inquiries.

Schedule - 06:00 a.m. - 02:30 p.m.

Class 5 with Air Brake Endorsements

Pay - $ 25.50/hr

Duties and Responsibilities

• Establish positive relationships with FreshPoint customers by providing excellent customer service through timely and accurate delivery of products, answering customer queries, and providing resolution to delivery-related issues.
• Escalate customer concerns directly to supervisor.
• Accurate delivery of products as per established routes, schedules, and customer invoices.
• Safely deliver goods from delivery vehicle via hand, hand cart or pallet, and place in designated customer storage areas. This may include transporting products downstairs, ramps, docks or elevators in all weather conditions.
• Maintain cleanliness of assigned equipment and company vehicle.
• Meeting defined benchmarks for route completion.
• Accurately maintain a daily trip log notating information as prescribed.
• Adhering to all Preferred Work Methods and Standard Operating Procedures.
• Understand, uphold and company with Sysco's policies and procedures, e.g. health and safety, returns etc.
• Initiate process of issuing credit to customers by providing all relevant information required to appropriate stakeholders.
• Complete pre-trip and post trip inspections of delivery equipment and MHE.
• Escalate mechanical issues, order discrepancies and delivery delays to supervisor and ensure photographic evidence are included to substantiate claims.
• Provide feedback or information on areas of opportunity to streamline or increase efficiency on route schedules or customer base.
• Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak

Physical Requirements

• Frequent physical efforts required including lifting of up to 60+ lbs while walking up/downstairs and loading docks.
• Exposure to indoor and outdoor working conditions with varying weather conditions and temperatures.
• 70-80% driving which requires sitting for long periods of time.

Experience

• Previous experience working in a warehouse, distribution or manufacturing position considered an asset.
• Minimum 3 years experience operating a vehicle with a clean driving abstract.

Education

• High School Diploma.
• Post secondary education considered an asset.
• Class 5ABE License with clean Driver's Abstract and clear Criminal Record Check.