As a team member at Ancaster Mill, you are a part of the Pearle Hospitality family.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Host is warm, friendly and inviting, providing each guest visiting the property with a genuine welcome and thoughtful service. The individual in this role ideally has hospitality experience and the perfect candidate is organized and focused with an incredible eye for the smallest details. A Host is always looking for ways to impress and is self-motivated by a desire to ensure positive guest experiences while also instilling this in our developing team members. The Host becomes a personal representation of the service and overall hospitality of Ancaster Mill through their communication with guests in person, on the telephone and by email setting the stage for positive and lasting first impressions.
What makes you the perfect candidate:
- You are passionate about providing memorable guest experiences.
- You enjoy working as part of a team and supporting those around you.
- You have 2-3 years of customer service experience
- You have at least 1 year of experience in a Restaurant Host role
- You are Smart Serve Certified
- You are looking for a position with endless growth opportunities.
Duties & Responsibilities:
- Proudly represent the host team
- Continually look for ways to increase efficiency and productivity, suggest new processes and procedures to raise the bar on service and effectiveness of host position
- Gain a thorough understanding of OpenTable to maximize floor plans and reservations; share knowledge of software systems with other team members
- Confidently and courteously handle the first experience for guests whether that be in person, over the telephone or digitally via email- answering questions or direct inquiries appropriately and in a timely manner
- Present a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and coat check is uncluttered, well-stocked and organized
- Direct and instruct the dining room staff on customer needs and special requests
- Look ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirements
- Maintain guest database, update details at each opportunity, strive to expand guest profiles to elevate service and be able to anticipate needs
- Act as an ambassador of the property, a liaison between guests and management, sales team, team members
- Continually seek ways to provide outstanding service, demonstrating for other hosts how to exceed guests’ expectations.
Advantages to being part of the Ancaster Mill team!
- Competitive wages
- Benefits for permanent full-time employees
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
- An opportunity for further development into Management roles
Compensation:
Compensation for this role is estimated at $20.50/hour, which includes a base wage of $18/hour plus direct tips from guests. Tip amounts are paid directly by guests and are expected to average approximately $2.5/hour, though actual amounts will vary depending on factors such as guest volume and seasonality. While tips are not guaranteed, they can be a meaningful part of overall earnings in this position.
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Accommodations:
Pearle Hospitality and affiliated companies, including Ancaster Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
Job Type: Permanent
Pay: From $18.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- Host: 2 years (required)
- OpenTable: 1 year (required)
Work Location: In person
