Alberta Home Services jobs

Customer Service RepresentativeJoin an Award-Winning Team That Puts Customers First

At Alberta Home Services, exceptional customer service is at the heart of everything we do. As a 24-time Consumer Choice Award winner, we've built our reputation by providing honest, reliable, and professional service to homeowners throughout Calgary and surrounding areas.

We're looking for a friendly, organized, and customer-focused Customer Service Representative who enjoys helping people and creating outstanding customer experiences from the first phone call to the completion of every appointment.

What You'll Be DoingCustomer Care

• Answer incoming customer calls in a friendly, professional, and courteous manner.
• Assist customers with booking furnace cleaning, duct cleaning, carpet cleaning, HVAC service, maintenance appointments, and inspections.
• Answer questions about our services, pricing, memberships, and promotions.
• Resolve customer concerns and ensure every customer receives exceptional service.

Scheduling & Appointment Management

• Schedule and confirm customer appointments.
• Coordinate technician schedules to maximize efficiency.
• Reschedule appointments when necessary while maintaining excellent customer communication.
• Ensure all customer information and work orders are entered accurately into our scheduling system.

Customer Follow-Up

• Contact customers to confirm upcoming appointments.
• Follow up after completed services to ensure customer satisfaction.
• Encourage satisfied customers to leave online reviews.
• Maintain strong relationships with new and returning customers.

Team Support

• Work closely with Dispatch, Service Technicians, and Management to ensure a seamless customer experience.
• Communicate important customer information to technicians and office staff.
• Assist with general office administration and customer service duties as required.

What We're Looking For

• Outstanding customer service and communication skills.
• Friendly, positive, and professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail.
• Comfortable learning and using computer software and scheduling systems.
• Ability to work independently while contributing to a team environment.

Qualifications

• Customer service or office administration experience preferred, but not required.
• Experience in scheduling or dispatch is considered an asset.
• Excellent verbal and written English communication skills.
• Strong computer skills, including Microsoft Office and CRM or scheduling software.
• Reliable, punctual, and dependable.

Why Join Alberta Home Services?

• Competitive hourly wage.
• Opportunities for advancement and professional development.
• Supportive and team-oriented work environment.
• Work with one of Calgary's most trusted home service companies.
• Be part of a company that values integrity, professionalism, and exceptional customer care.
• Full-time, stable employment with a growing organization.

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday
• Occasional Saturdays as required

Work Location: In person – Calgary, Alberta

Pay: $17.00-$22.00 per hour

Work Location: In person