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    • Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or…
    • Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or…
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Job Post Details

Agent Bilingue support technique Centre d'appel (De nuit) - job post

Groupe Marketing International
2.8 out of 5 stars
Laval, QC H7T 1S9
$19 an hour - Permanent, Full-time
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Job details

Pay

  • $19 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Night shift

Location

Laval, QC H7T 1S9

Benefits

Pulled from the full job description

  • Flexible schedule
  • On-site parking

Full job description

Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal skills? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.


Responsibilities:

  • You are the point of contact for all questions and technical problems concerning the use of electric charging stations for electric vehicles.
  • Assist customers with payment at the charging station or on the App
  • Valider des demandes de subvention Gouvernementale lors des temps morts
  • Accompany customers in using the Electric Charging Station App.
  • Écouter attentivement les besoins et les préoccupations des clients ; faire preuve d'empathie en appliquant les procédures convenues.
  • Maintain a broad knowledge of the App and charging stations
  • Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
  • Deliver an expert customer experience... with a smile


Requirements and Skills:

  • College degree completed or specialized in pertinent field
  • Minimum 2 years of experience in a similar position and/or customer service and/or Call center
  • Analytical and problem-solving skills;
  • Comfortable with computer tools (particularly Microsoft Office);
  • Bilingualism (obligatory);
  • Excellent listening, verbal, and written communication skills;
  • Professionalism, diplomacy, and courtesy.

Job Type:

Full time, Permanent, 37.5 hours/week

Compensation:

19,00$ par heure + prime de nuit

Schedule:

  • Du Lundi au Dimanche (23h00pm-7h00am)
  • Quart de nuit

Working at GMI

Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace

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