After Sales Support jobs

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Family, Dependability, Inclusion, Curiosity, Humility

Your Role

A Grabber Pro Outside Sales Rep plays a critical role in the success of our business as the first line of contact to our customers. The target is to Drive Contractor Demand, provide industry leading product knowledge, build excellent Dealer Relationships, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Duties and Responsibilities

• Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales’ territory within the Province of Quebec.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggest Grabber products and services to meet those needs.
• Demonstrates the functions, benefits, and utility of products or services to customers based on their needs.
• Perform product knowledge training to dealers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Maintains detailed CRM reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Submits monthly mileage and expense reports.
• Provides periodic territory sales forecasts.
• Performs all other duties as assigned.

Minimum Job Qualifications

• Minimum of three (3) to five (5) years of experience in a similar role and/or in sales, preferably in the wholesale distribution sector for construction products
• Degree in Business or related field preferred
• Valid Driver’s License
• Bilingualism to communicate with both contractors and partners

Knowledge, Skills, and Abilities

• Construction Industry Fastener Experience preferred
• CRM, Excel, Word, PowerPoint, OneNote, Teams, and Outlook

Work Conditions

• Must be able to Travel, including overnight
• Long periods of time driving
• Attend Trade Shows
• May spend time sitting at a desk and working on a computer
• Jobsites, warehouses, and offices,
• Inside and outside, standing for long periods of time
• Directly with customers
• Lifting capabilities 40lbs

Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.

Company Benefits

• Vacation and Sick time (starts accruing upon hire)
• Medical, Dental, and Vision Insurance (1st of Month following 30 days)
• Incentive Program
• RRSP Company Match (after 1 yr of service)
• Annual Profit Sharing (after 1 yr of service)
• Paid Holidays
• Life and Disability Insurance (1st of Month following 90 days)
• Employee Assistance Program
• Education Reimbursement