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Administrative jobs in Ottawa West, ON

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Career Resources:

OZ Optics Ltd logo
Senior Customer Service Administrator
OZ Optics Ltd
·
3.0
Ottawa West, ON
$75,000–$85,000 a year
Permanent, Full-time
Apply now

Job details

$75,000–$85,000 a year
Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Casual dress, Company events, On-site parking
Permanent, Full-time
Ottawa West, ON

Full job description

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

  • Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
  • Opportunity to work along side with subject matter experts in fiber optics
  • Opportunity to work on world-class products with cutting-edge technologies
  • Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
  • Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
  • Free on-site parking

Position Summary:

  • Process customer orders in accordance with department procedures.
  • Ensure accurate and timely processing of customer orders.
  • Communicate with customers to streamline order acceptance and processing.
  • Respond to customer inquiries and coordinate internally to complete customer requests.
  • Maintain accurate order-processing records, including digital and hardcopy records.

Typical Duties:

  • Utilize ERP to process customer orders and maintain accurate order information.
  • Validate orders for processing (product specifications, pricing, shipping details, billing, etc.).
  • Communicate with product managers and designers to streamline order processing activities.
  • Work with production schedulers and planners when order rescheduling is needed.
  • Request missing customer information to streamline order processing.
  • Respond to customer inquiries regarding production updates and delivery schedules.
  • Manage change orders and cancellations.
  • Process return material requests and ensure timely resolution.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5 Years experience in Customer Service, including orders processing and commercial lifecycle

Skills:

  • Microsoft Office Suite
  • ERP systems
  • Proficient in English

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • On-site parking
  • Vision care

Application question(s):

  • Do you have an excellent verbal and written command of English
  • Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

  • DCS / DEC (required)

Experience:

  • ERP systems: 5 years (required)
  • MRP, CRM business applications: 5 years (preferred)
  • Advanced Microsoft Suite: 5 years (required)
  • Technical manufacturing Customer service: 5 years (required)

Work Location: In person

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