Administrative jobs in Hamilton, ON

Director of Operations – Optometry Clinic
Full-Time, Permanent | In-Person | Waterdown, Ontario
$28-$35 per hour, based on experience and qualifications

Waterdown Optometric Clinic is seeking an experienced, organized Operations Manager to lead the daily operations of our established, multi-doctor practice.

Working closely with ownership, optometrists, and department leads, you will develop our team, improve clinic performance, and maintain an exceptional patient experience. We’re looking for an approachable, proactive leader who takes ownership, follows through, and holds teams accountable.

Previous optometry experience is strongly preferred. Candidates with significant leadership experience in a busy, multi-provider healthcare practice will also be considered.

Key Responsibilities

Clinic Operations & Team Leadership

• Oversee daily operations across administration, patient care, optical, and technical departments.
• Coach and support department leads, set clear expectations, and maintain consistent performance and service standards.
• Manage staff scheduling, vacation requests, payroll approvals, and clinic coverage.
• Maintain and improve SOPs, lead team meetings and daily huddles, and improve patient flow, appointment scheduling, and productivity.

Human Resources & Staff Development

• Lead recruitment, onboarding, training, performance reviews, and employee relations, including disciplinary processes when needed.
• Coordinate continuing education and cross-training while maintaining a positive, professional, and accountable workplace.

Financial & Operational Performance

• Monitor KPIs, including appointment utilization, patient recalls, optical performance, and operational efficiency.
• Oversee purchasing, inventory, supplier relationships, and accurate pricing and inventory records.
• Work with the bookkeeper to monitor invoices, credits, rebates, and accounts receivable.
• Identify cost and process improvements, and report results, challenges, and recommendations to ownership.

Patient Experience & Practice Growth

• Resolve escalated patient concerns with professionalism and compassion.
• Collaborate with clinicians and department leads to improve communication and continuity of care.
• Support marketing, social media, patient communications, community outreach, and clinic events.
• Identify opportunities to strengthen patient retention, expand services, and support growth.

Compliance & Administration

• Maintain compliance with PHIPA, professional regulatory standards, and workplace health and safety requirements.
• Support effective use of EMR and practice management systems, coordinate equipment maintenance and IT troubleshooting, and maintain clinic policies and operational records.

What You Bring

• At least three years of management or leadership experience, preferably in optometry or a multi-provider healthcare practice.
• Experience leading teams, managing performance, delegating effectively, and resolving conflict.
• A strong understanding of scheduling, workflow, inventory, and financial operations.
• Confidence using KPIs to guide decisions and independently implement improvements.
• Excellent communication, organization, problem-solving, attention to detail, and follow-through.
• Proficiency with EMR/practice management software and Microsoft Office, plus knowledge of healthcare privacy and workplace safety requirements.

Experience with Acuitas or another optometry-specific management system is an asset.

What We Offer

• $28–$35 per hour, based on experience and qualifications.
• Extended health, dental, and vision care.
• Paid time off, store discount, and on-site parking.
• Supportive leadership and a collaborative team.
• An opportunity to shape clinic operations, develop staff, and contribute to an established and growing practice.

Apply today if you’re ready to take ownership of a busy, patient-focused clinic and help our team succeed.

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Application question(s):

• How many years of experience do you have managing the daily operations of an optometry clinic or other multi-provider healthcare practice?
• No management experience
• Less than 2 years
• 2–5 years
• More than 5 years

• Have you previously held a management position in an optometry clinic?
• Yes, managing the overall operations of the clinic
• Yes, managing a specific department or team
• No, but I have managed another type of healthcare practice
• No management experience in a healthcare setting

• What is the largest team you have directly managed, including responsibility for scheduling, performance management, and staff accountability?
• I have not directly managed staff
• 1–5 employees
• 6–10 employees
• 11 or more employees

Work Location: In person