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Job Post Details

Quality Improvement and Decision Support Specialist - job post

Carefirst Seniors & Community Services Association
2.2 out of 5 stars
Toronto, ON
$65,000–$80,000 a year - Full-time

Job details

Pay

  • $65,000–$80,000 a year

Job type

  • Full-time

Location

Toronto, ON

Benefits

Pulled from the full job description

  • Dental care
  • RRSP match
  • Extended health care

Full job description

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area.

With a staff of more than 550 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are “home-bound” and frail.

We are currently seeking a new position of Quality Improvement Decision Support Specialist (QIDSS) at our IT team.


Terms: Full Time Permanent

Location: 300 Silver Star Blvd.

Pay range: $65,000 – $80,000 annually


Essential Duties and Responsibilities:

  • Gather, clean/review, and analyze data from EMR, operational, and administrative systems to support quality improvement, program planning, clinical and leadership decision-making
  • Help guide clinical decision on patient-oriented programs, services and other improvement initiatives
  • Support quality improvement initiatives by extracting and analyzing health information from multiple electronic medical record (EMR) systems. Develop data queries, reports, and analytical tools to improve data integrity, enhance information flow, and provide decision-support insights that support clinical process improvements and organizational quality goals.
  • Develop reports, dashboards, and data visualizations that translate raw data into clear insights for clinical and non-technical audiences
  • Work with leadership, interprofessional teams, and Carefirst’s system partners to define data needs, identify gaps, and establish indicators for program monitoring and outcome measurement
  • Support the exploration, evaluation, and piloting of AI tools and projects that improve office operations — including documentation, meeting support, knowledge management, and internal communications
  • Support AI-enabled program development by helping program teams identify how AI can enhance program design, delivery, and client experience
  • Collaborate with program managers and external vendors to test and implement AI solutions safely, effectively, and in alignment with organizational priorities
  • Maintain clear documentation of data processes, analyses, AI pilots, and project outcomes
  • Apply strong understanding of Personal Health Information (PHI), PHIPA, and confidentiality principles to all aspects of work
  • Other duties and projects as assigned.

Qualifications & Job Requirement:

  • Post-secondary degree or diploma in Data Science, Health Science, Data Analytics, Statistics, Epidemiology, Information Technology, Computer Science, or a related discipline
  • Minimum of two (2) years of relevant experience in data analysis, artificial intelligence, health informatics, or a similar role; experience in primary care, population health, or community services is an asset
  • Demonstrated experience in data quality for quality improvement, clinical information management best practices
  • Strong data analysis skills, including comfort working with structured data, writing queries, and building reports and dashboards
  • Working knowledge of tools such as Excel (advanced), SQL, Power BI, Tableau, or equivalent reporting platforms
  • Experience with EMR-based reporting (e.g., TELUS PS Suite or equivalent Ontario EMR environments) is an asset.
  • Working knowledge of AI fundamentals, including core concepts in machine learning and data science (supervised vs. unsupervised learning, training vs. inference, model evaluation, and the limitations and risks of AI)
  • Hands-on experience using general-purpose AI assistants (e.g., Claude, ChatGPT, Microsoft Copilot) for drafting, summarizing, research, and analysis, with practical understanding of effective prompting and review of AI-generated output
  • Familiarity with AI project tools such as Claude Code (for scripting and automation), Synthesia (AI video), and Wix or similar AI-assisted web platforms is an asset
  • Solid understanding of PHI, PHIPA, and confidentiality obligations in healthcare settings
  • Strong analytical and problem-solving skills with attention to detail
  • Proficiency in English (Cantonese and Mandarin are assets)
  • Current police vulnerable sector check completed within one year

Benefits:

  • Dental Care
  • Extended Health Care
  • RRSP match
  • Comprehensive Orientation Program
  • Training and Education Subsidy


Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca

Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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