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    • You handle real client issues every day, not just edge cases.
    • You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.
  • View similar jobs with this employer
    • You handle real client issues every day, not just edge cases.
    • You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.
    • The IT Technician will carry out the actions required to implement the projects planned by the IT department.
    • They are primarily responsible for troubleshooting…
    • Bluink is looking for a highly passionate and experienced Linux System Administrator to join our organization.
    • Defining and coordinating technical tasks.
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    • The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the…
    • This full-time, in-person role is ideal for a hands-on IT professional who enjoys supporting users, managing Microsoft environments, working with networks and…
    • It's the new GM who needs every account provisioned before their first shift.
    • You'll work in a small IT team alongside our existing IT teammate, and partner…
    • Reporting to the CTO, the successful applicant will be responsible and accountable to ensure the stability, integrity and efficient operation of all in-house…
    • Job Type: Regular, Full-Time.
    • As a Specialist-Sr Network Infra* within our ITS Infrastructure & Data Centre Operations, you will be responsible for…
    • Systems Administrator (Full time, Permanent)*.
    • This is a full-time permanent day job with some client-on-site requirements.
    • Pay:* CA$65,000.00 to CA$75,000.00 per year.
    • Location:* Remote, Canada, Eastern Time business hours.
    • Technical Lab Evidence Strongly Preferred*.
    • L’Administrateur Système est un poste senior.
    • Il devra posséder d’excellentes compétences en communication, en relations interpersonnelles et en résolution de…
    • View all Staples jobs - Richmond Hill jobs - Administrateur Système (H/F) jobs in Richmond Hill, ON
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    • Systems Administrator is a Senior position.
    • The recipient will be responsible for high availability and continuity of technology and infrastructure in multiple…
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    • Familiarity with Active Directory / Entra ID (Azure AD) and directory services concepts.
    • Flexible work arrangements and a hybrid work model.
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Job Post Details

Senior IT Service Desk Technician - job post

Reis Informatica Inc.
4.0 out of 5 stars
565 Trillium Dr Unit 1, Kitchener, ON N2R 1J4
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

565 Trillium Dr Unit 1, Kitchener, ON N2R 1J4

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care
  • On-site parking

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

  • Respond to client service requests and incidents as part of the Service Desk
  • Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
  • Execute and support on-prem to Microsoft 365 email migrations and setups
  • Support Microsoft cloud environments and identity systems
  • Assist clients with MFA rollout, troubleshooting, and adoption
  • Support Apple, Windows, and mobile environments
  • Maintain accurate, detailed ticket updates and documentation
  • Follow and enforce IT best practices consistently
  • Desktop and application support
  • Maintain technical documentation, create how-to procedures for future use
  • Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

  • Microsoft 365, Office 365, Entra ID, Azure
  • Windows Server, Active Directory, DNS
  • On-prem to Microsoft 365 email migrations
  • SharePoint, OneDrive, Google Workspace
  • MFA systems and client support
  • Firewalls, switches, routers, Cisco and Meraki equipment
  • Enterprise and SMB WiFi systems
  • File servers and storage
  • macOS, iOS, iPhone, iPad
  • Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

  • Keep tickets updated in real time
  • Document clearly and consistently
  • Leave environments better than you found them
  • Communicate clearly with clients by phone and in person
  • Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

  • Senior-level IT experience required
  • Prior MSP experience strongly preferred
  • Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

  • Are curious and driven to figure things out
  • Test changes before deploying them
  • Care about standards, structure, and best practices
  • Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

  • Competitive compensation
  • Benefits package
  • Paid time off
  • A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Experience:

  • IT: 10 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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