Acclaim Hotels jobs in Calgary, AB

Hotel Night Auditor/Front Desk Agent (Evenings)

Job Summary: We are seeking a reliable and responsible individual to join our team as a Night Auditor/Front Desk Agent (Evenings) at Acclaim Hotel. The Night Auditor/Front Desk Agent (Evenings) must have flexibility will be required to work evenings and nights. Will be responsible for ensuring the accuracy of financial transactions and overseeing the hotel's daily operations during the night shift. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:

• Verify and balance daily transactions, such as room charges and cash receipts
• Audit guest accounts to ensure that charges and credits are accurately posted
• Prepare and distribute daily reports to management and other departments
• Handle guest inquiries and complaints in a timely and professional manner
• Follow hotel policies and procedures for cash handling and guest privacy
• Perform all front desk duties, such as checking guests in and out, answering phones, and assisting guests with any needs
• Monitor and address any safety and security issues during the night shift
• Follow up on any unresolved guest issues from previous shifts
• Provide assistance to other departments, as needed
• Perform other duties as assigned by management

Requirements:

• High school diploma or equivalent required; some background in hospitality or accounting preferred
• Minimum of 1 year of experience in a hotel night audit or front desk role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office and hotel management systems (such as Opera or Fidelio)
• Ability to work independently and handle multiple tasks simultaneously
• Ability to work overnight shifts, weekends, and holidays as needed
• Attention to detail and accuracy in financial transactions
• Knowledge of safety and security procedures

Additional Information:

• Starting wage at $17 to $19 per hour (may vary depending on experience)
• Employee discounts on hotel stays and amenities
• Full-time/ Part-time position with potential for growth and advancement within the company.
• Reliably commute or relocate near to Calgary, AB T3N 0A3 for this job.
• Travelling and accommodation costs are not covered.

We believe in providing a positive work environment for our employees, and we offer a comprehensive benefits package that includes extended health and dental benefits plan, employee discounts on hotel stays and amenities. The starting wage for this position is $17 -$19 per hour, depending on experience, with potential for growth and advancement within the company. If you are a motivated, flexible and reliable individual who is passionate about the hospitality industry, we encourage you to apply for this exciting opportunity

Pay: $17.00-$19.00 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person