Accident Support Services jobs in Toronto, ON

Job Summary:

The Senior Branch Manager is responsible for overseeing the operations, sales, and performance of multiple branches within an assigned territory. The position requires regular travel within the territory to provide leadership, support, and guidance to branch staff while fostering growth and efficiency. The ideal candidate will have strong leadership, sales, and operational management experience.

Duties/Responsibilities:

• Multi-Branch Oversight:

o Oversee the performance of multiple branch locations within a designated area, ensuring all branches adhere to company standards for safety, operations, and customer service.

o Regularly visit branches to evaluate their performance, provide support, and ensure consistent implementation of company policies and procedures.

• Workplace Safety Awareness:

o Ensures compliance with company and industry safety standards to maintain a secure work environment.

o Develops and enforces safety protocols to reduce workplace accidents and ensure quick response to emergencies.

o Educates and trains employees on proper safety procedures and best practices.

· Strategic Planning and Execution:

o Work with senior leadership to develop and implement area-specific strategies that align with company goals, including sales, customer service, and operational efficiency.

o Analyze branch performance and identify trends or issues that need to be addressed at the area level.

· Performance Optimization:

o Track and evaluate key performance metrics for all branches within the area, including sales, profitability, inventory management, and labor productivity.

o Conduct regular performance reviews with branch managers and implement corrective actions to improve underperforming locations.

· Team Leadership and Development:

o Lead, coach, and mentor branch managers to ensure their teams are aligned with company values and performance expectations.

o Provide leadership in identifying skill gaps and fostering talent development across the area, ensuring staff have the resources and training needed to succeed.

· Operational Support:

o Act as the primary point of contact between branches and upper management, ensuring smooth communication and operational support across the area.

o Address any operational challenges or barriers that may arise within branches and ensure timely resolution to minimize disruption to service.

· Budget and Financial Oversight:

o Work with branch managers to develop and manage budgets for each branch within the area, ensuring cost control and profitability targets are met.

o Review financial reports for each location within the area and take necessary actions to adjust spending or improve margins.

· Customer Engagement and Sales Growth:

o Foster strong relationships with key customers within the area to drive sales growth and customer retention.

o Collaborate with the sales team to develop and implement area-specific sales strategies and initiatives to meet or exceed sales targets.

· Continuous Improvement:

o Implement Lean and Six Sigma methodologies across multiple branches to improve operational efficiency, reduce waste, and enhance overall performance.

o Promote a culture of continuous improvement and operational excellence across all branches in the area.

· Compliance and Risk Management:

o Ensure all branches comply with all applicable federal, state, and local regulations, as well as company policies.

o Proactively address potential compliance or safety risks within the area and ensure that corrective measures are in place.

· Reporting and Analysis:

o Provide regular reports to senior management regarding area performance, key metrics, and areas of improvement.

o Use data and insights to make informed decisions that improve branch and area performance.

Education/Experience/Skills:

· Bachelor’s degree preferred or equivalent professional experience.

· 6+ years of branch management experience in retail, service center environments or related industry; automotive experience a plus.

· Ability to lead, mentor, and motivate teams to achieve business goals.

· Expertise in setting objectives, creating business strategies, and implementing plans.

· Commitment to delivering exceptional customer experiences and satisfaction.

· Excellent verbal and written communication with ability to engage effectively. Bi-lingual skills a plus.

· Analytical skills to identify challenges and implement effective solutions.

· Willingness to travel regularly within the assigned territory and adjust to business needs.

· Proficiency in managing budgets, financial reporting, and ensuring profitability.

· Knowledge of Lean Six Sigma methodologies.

· Ability to think out of the box and drive operational efficiencies

Benefits & Compensation:

Includes competitive compensation

All work-related tools (Ex: Laptop, Phone)

Medical, dental, and vision insurance (see company policy for details)

Matching Registered Retirement Savings Plan (RRSP) (see company policy for details)

Paid time off

Pay: $85,000.00-$95,000.00 per year

Work Location: In person