Accident Support Services International jobs

Company Overview

Accident Support Services International Ltd. operates multiple Collision Reporting Centres (CRCs) across Alberta, providing safe, efficient, and customer‑focused accident reporting services in partnership with local law enforcement. Our mission is to enhance public safety, streamline reporting processes, and deliver a professional and supportive experience to individuals involved in motor vehicle collisions.

We are a fast‑growing, operationally driven organization committed to excellence, innovation, and strong community relationships.

About the Role

We are seeking a hands‑on, proactive, and highly organized Assistant Operations Manager to support and enhance the day‑to‑day operations of our Alberta Collision Reporting Centres. Based out of the Edmonton South CRC, this role will oversee operational performance, support staff across multiple locations, and ensure the highest standards of service delivery.

This position requires regular travel within Alberta to support site operations, audit performance, train team members, and address operational needs.

Key Responsibilities

• Support the Operations Manager in daily operational oversight across multiple CRC locations
• Provide on‑site leadership at the Edmonton South Centre, overseeing the daily operations as a working manager you will lead the team while also supporting frontline operations, including assisting drivers, preparing reports, and ensuring smooth workflow
• National travel throughout to train staff, audit procedures, and ensure operational consistency
• Lead and support employees, fostering a positive and high‑performing team environment
• Assist with developing and implementing operational processes, policies, and quality controls
• Monitor KPIs, prepare performance reports, and identify opportunities for improvement
• Address operational challenges promptly with a hands‑on, solution‑focused approach
• Manage scheduling, staffing levels, and workflow coordination across sites
• Maintain compliance with internal policies, safety standards, and partner requirements
• Build and maintain strong relationships with law enforcement, municipal partners, and vendors
• Support strategic planning, new site openings, and company‑wide operational initiatives

Qualifications

• Post‑secondary education in Business, Operations Management, Criminal Justice, or a related field (preferred)
• 7 years of experience in operations, supervision, or multi‑site management
• Hands‑on leadership style with the ability to coach and support staff at all levels
• Strong communication, multitasking, and organizational abilities
• Valid driver’s license and ability to travel regularly within Alberta
• Proficiency in Microsoft 365 and operational reporting tools
• Experience in public safety, transportation, customer service, or regulated environments is an asset

What We Offer

• Competitive salary and benefits
• Mileage or travel reimbursement
• Opportunities for training, growth, and career progression
• A collaborative and mission‑driven work environment
• The opportunity to make a meaningful impact in public safety and community service

ASSI is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates participating in all aspects of the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Experience:

• Operations management: 7 years (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person