The Office Operations & Hospitality Coordinator Senior Analyst is responsible for a wide range of services in one or more small office locations and will work as a proactive and energetic member of our Office Services team, consisting of on-site and remote team members. The role will provide support to critical office functions as well as attentive and detailed customer support.

Key services include reception, internal and external customer support, mail/shipping, internal distribution list maintenance and general administrative support. Hospitality related tasks include using an on-line tool to reserve meetings and workspaces, preparing and maintaining conference rooms for executive meetings, ordering and set up of catering, resetting workspaces, assisting clients with guest badges and WiFi access, and assisting others as needed. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

Additional responsibilities include auditing responsibilities for Life Safety, supporting finance functions, cross-support to our local technology team, supporting / planning engaging in-office events for our employees, and providing support to high profile client events and marketing and communications functions as needed. The role may also support a variety of administrative activities and workplace initiatives including office moves, relocations, and other operational projects as required.

The Office Operations & Hospitality Coordinator Senior Analyst should foster an engaging in-office experience for our clients and our employees, have a positive and helpful mindset, and proactively offer people assistance with new office tools.

May also be responsible for guiding, coaching, and developing other Workplace resource(s) including allocating responsibilities to ensure seamless location support, operational efficiency and consistent service delivery.

The majority of daily tasks will be completed independently according to office guidelines and/or under general remote supervision.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support across one or more offices, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration.

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.

• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering ordering, set up and breakdown, reception coverage, floor operations support, space utilization management or other location services.

• Understand Accenture's collaboration/technology tools and support customer utilization of these tools.

• Support the planning for and execution of all on-site and off-site meetings and events.

• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.

• Manage vendor maintenance and repair activities to ensure a safe, functional, and well-maintained office environment, while fostering strong vendor partnerships to support efficient service delivery.

• Prepare, pulling & analyzing data reports including those around in office bookings and activities.

• Coordinate office reconfiguration or move initiatives.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.

• High level of professionalism with a good executive presence—demonstrated poise, calm under fire.

• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.

• Understands that decisions impact own work and may impact the work of others.

• Works as an individual contributor as a part of a team, with a focused scope of work.

• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.

This role will be located at the Accenture Winnipeg office; and may also be required to virtually coordinate activities for one or more other locations in the region.

Must have

• Minimum 5 years of customer service experience

• Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

• Have the ability to bend, lift and move up to 20lbs.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $25.41 to $49.45