60k Customer Service jobs

Customer Support Specialist

UP TO 60K

A Bit About SmartONE

SmartONE is an award‑winning Canadian technology company founded in 2016. We’re passionate about building smart communities—and proud to have pioneered this segment in Canada. Our innovative, proprietary IoT solutions connect hundreds of smart homes through a dedicated network, creating a unified smart‑technology platform that enhances the living experience in multi‑unit residential buildings.

As demand for our product continues to grow, we’re expanding our team with a Customer Support Specialist who is passionate about cutting‑edge technology, meaningful social impact, and helping organizations thrive.

What You Will Be Doing

• Respond to property management and tenant inquiries across our full product suite.
• Communicate upcoming features, product updates, and delivery timelines to end users.
• Lead virtual training sessions on product functionality and best practices.
• Deliver on‑site product demonstrations as needed (approximately 25% travel). A valid driver’s license and reliable vehicle are required; mileage is reimbursed.
• Provide an exceptional customer support experience in every interaction.
• Share insights and feedback from customer interactions and site visits with internal teams.
• Escalate technical issues to internal teams to ensure timely resolution.
• Create and maintain training materials as required.
• Coordinate with third‑party call centre partners for repair‑related inquiries.
• Track and analyze user data to identify recurring issues and support continuous improvement.
• Participate in after‑hours on‑call support (approximately 25%).

What You Bring

• At least 3 years of experience in a customer‑facing role, including formal training in customer service soft skills.
• Excellent verbal, written, and presentation abilities (bilingual English/French is an asset).
• Experience with smart technology or IoT products is an asset.
• Strong telephone etiquette and advanced proficiency with Microsoft Office.
• Ability to work a 40‑hour schedule, including participation in a 24/7 frontline support rotation.
• Detail‑oriented, analytical, and committed to effective problem resolution.
• A passion for process improvement and continuous learning.

We prioritize culture, imagination, and family. This is more than a workplace—it’s a community that values the well‑being of our team and their families. You’ll join a group of passionate people who love building things that matter. We offer competitive salaries, comprehensive benefits, and a supportive environment where you can grow. SmartONE is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

We offer competitive salaries, comprehensive benefits.

Working Conditions

• All SmartONE employees work 40 hours per week
• This role requires on‑site presence at the office Monday to Friday, with occasional weekend work as needed

Pay Transparency

Expected Compensation:

Annual base salary: $55,000–$60,000

This range complies with the Ontario Employment Standards Act and reflects the potential base salary for this role. The final offer will depend on qualifications, experience, location, and expected contributions.

Job Vacancy Reason: This position is to fill a vacant role.

Artificial Intelligence: AI is not used in our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However, only those under consideration will be contacted.
• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

Accessibility

SmartONE is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability during the recruitment process, please let Human Resources know to ensure that you are fully able to access and participate in our recruiting process.

Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added, or this description may be amended at any time.

Work remotely

• No

Job Types: Full-time, Permanent

Pay: Up to $60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Richmond Hill, ON L4B 3P6: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person