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    • The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication.
    • Job Summary:* The Room Attendant at Amsterdam Inn & Suites Sussex reports to the Housekeeper Supervisor, and is responsible for maintaining guest rooms to…
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Job Post Details

Front Desk Agent - job post

Amsterdam Inn & Suites
143 Main Street, Sussex, NB E4E 1S8
$15.90–$16.90 an hour - Permanent, Part-time

Job details

Pay

  • $15.90–$16.90 an hour

Job type

  • Part-time
  • Permanent

Location

143 Main Street, Sussex, NB E4E 1S8

Benefits

Pulled from the full job description

  • Dental care
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

Sussex Front Desk Agent

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

Key Duties & Responsibilities:

  • Adhere to hotel policies and procedures.
  • Maximize revenue by converting inquiries into bookings.
  • Accurately register guests and handle room assignments.
  • Coordinate special requests.
  • Operate front desk systems, process payments, and balance shift totals.
  • Handle room reservations, respond to emails, and manage inventory.
  • Maintain records, including guest registration and billing.
  • Assist with housekeeping coordination and maintain positive working relationships.
  • Perform basic maintenance tasks as needed.
  • Ensure a clean and organized front and back office.
  • Report guest complaints or security issues.
  • Provide local area information and transportation details.
  • Utilize the building management system to oversee our property-managed apartment complexes.
  • Clean public areas as required.
  • Cook and refill the breakfast buffet.
  • Handle laundry duties.

Skills & Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to sell and negotiate.
  • Proficiency in English; knowledge of French is a plus.
  • Basic maintenance skills.
  • Ability to multitask.
  • Eligibility to work in Canada.

Competencies:

  • Customer Focus
  • Teamwork
  • Problem Solving
  • Professionalism
  • Reliability

Physical Requirements:

  • Ability to stand for long periods and lift up to 25 pounds occasionally.

Job Types: Part-time, Permanent

Pay: $15.90-$16.90 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match

Ability to commute/relocate:

  • Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)

Language:

  • English (required)

Work Location: In person

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