Wheels jobs

Job Overview

Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will serve as the friendly face for customers seeking expert vehicle maintenance and repair guidance. Your enthusiasm will drive customer satisfaction, ensuring they feel confident and informed about their automotive needs. With your mechanical knowledge and sales skills, you'll bridge the gap between customers and our skilled technicians, creating a seamless service experience that keeps vehicles running smoothly and customers coming back. This paid position offers an exciting opportunity to grow your career in a fast-paced, customer-focused environment where every day brings new challenges and rewards.

Responsibilities

• Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs
• Explain repair estimates clearly, highlighting recommended services and upselling additional maintenance or repairs when appropriate
• Coordinate with technicians to prioritize work orders and ensure timely completion of services
• Manage customer communication throughout the repair process, providing updates and answering questions to foster trust
• Handle cash transactions, process payments accurately, and maintain detailed records of all service activities
• Promote dealership services and products to enhance customer satisfaction and increase sales opportunities
• Maintain a thorough understanding of automotive repair procedures, dealership offerings, and mechanical terminology to effectively communicate with both customers and technicians

Skills

• Proven dealership experience with a strong understanding of automotive service operations
• Mechanical knowledge gained through mechanic experience or technical training to confidently discuss vehicle issues
• Excellent customer service skills with a friendly, professional demeanor that builds rapport and trust
• Ability to upsell services by identifying customer needs while maintaining transparency and integrity
• Strong sales skills with a focus on achieving service department goals
• Cash handling experience ensuring accurate transactions and record keeping
• Effective communication skills to liaise between customers, technicians, and management seamlessly

Join us in delivering exceptional automotive care! Your enthusiasm, mechanical insight, and dedication will make a real difference in our customers’ lives while advancing your career in the vibrant world of automotive service.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person