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    • Assist in managing client records and ensuring the clinic runs smoothly.
    • Close Veterinary Clinic is an independently owned, full-service small animal practice…
    • Organizational and time-management skills to manage multiple assignments, maintain accurate records, and meet deadlines in a changing environment.
    • Ability to read and understand collection database records.
    • Completes condition reports on artifacts/archival records as required.
    • Takes corrective action following audits, maintains related records, and suggests improvements to standard operating procedures.
    • Job Type: Temporary Full-Time.
    • Collects admission fees from visitors and records demographic data for tracking.
    • Hours of Work: Up to 24 Hours per Week.
    • Work Schedule: Scheduled as needed.
    • Maintain and update HR systems and records.
    • This person is responsible for recruiting top talent, onboarding new hires, driving engagement, ensuring training…
    • Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards.
    • Valid Certification in First Aid & CPR.
    • Reconcile accounts receivable records and maintain accurate payment tracking.
    • Track payments and investigate billing discrepancies to ensure accurate financial…
    • Company paid health and dental benefits.
    • Strong focus on employee health and well being.
    • Job Type:* Permanent, Full-Time.
    • Proficient computer skills including MS Office Suite (Word, Excel, Outlook) and electronic record keeping and data collection systems.
    • 12 Sick days per year.
    • Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards.
    • Responsible for client/resident safety.
    • You have sound knowledge of Kitchener, Waterloo, Stratford and Central Ontario regions.
    • You are able to travel as required throughout the Southwestern & Central…
  • View similar jobs with this employer
    • Ability to obtain a clear criminal record through the Waterloo Regional Police station before hired.
    • This position works Is for weekend days, and on call for…
  • View similar jobs with this employer
    • Ability to obtain a clear criminal record through the Waterloo Regional Police station before hired.
    • This position works Is for weekend days, and on call for…
    • Coordinate training programs and maintain employee training records.
    • Manage all day-to-day human resources activities for the manufacturing facility.
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Job Post Details

Veterinary Customer Service Representative - job post

Close Veterinary Clinic
162 McIntyre Drive, Kitchener, ON N2R 1E8
$19–$24 an hour - Full-time

Job details

Pay

  • $19–$24 an hour

Job type

  • Full-time

Location

162 McIntyre Drive, Kitchener, ON N2R 1E8

Benefits

Pulled from the full job description

  • Dental care
  • Paid vacation
  • Extended health care

Full job description

Close Veterinary Clinic is an independently owned, full-service small animal practice in Kitchener, known for our compassionate patient care and excellent customer service. Proud to be one of the highest-rated clinics in the Waterloo region, we encourage you to check out our online reviews! We are passionate about creating lasting relationships with our clients and giving back to the community as a Fear Free Certified team.

We are looking for a friendly, professional Full-Time CSR to join our dedicated team. The ideal candidates will contribute to our high standards of medicine and customer service while working effectively in a team setting.

Key Responsibilities:

- Serve as the first point of contact for clients, answering phone calls, scheduling appointments, and managing client inquiries.

- Maintain a positive and welcoming environment for clients and their pets.

- Assist in managing client records and ensuring the clinic runs smoothly.

- Collaborate with the veterinary team to support efficient clinic operations.

What We Offer:

- Highly competitive compensation

- CE (Continuing Education) allowance

- Medical and dental benefits (Full-Time Only)

- Paid vacation

- Generous personal pet care policy

- Staff team-building events

- No on-call or overnight shifts

Requirements:

- Excellent communication and interpersonal skills

- Strong teamwork and multitasking abilities

- A passion for working with people and pets

- Experience in a veterinary customer service or receptionist role

At Close Veterinary Clinic, you’ll be part of a warm, supportive environment where we value teamwork, community engagement, and building long-term client relationships. If this sounds like the perfect fit for you, we’d love to hear from you!

Excited to join our clinic family? Please submit your resume and a brief cover letter. We can’t wait to meet you!

Job Type: Full-time

Pay: $19.00-$24.00 per hour

Benefits:

  • Dental care
  • Extended health care

Application question(s):

  • Are you familiar with Avimark? If not, how quickly do you adapt to new software?
  • Can you describe your process for managing multiple tasks simultaneously? How do you stay organized during peak times?

Education:

  • Secondary School (preferred)

Experience:

  • Veterinary CSR: 1 year (preferred)
  • CSR: 1 year (required)

Language:

  • English (required)

Work Location: In person

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