Translink jobs

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

SRE and Integration Services

PRIMARY PURPOSE

Manages the product lifecycle within the strategic framework of BTS and relevant business units, working collaboratively with various stakeholders (including senior leaders) across the enterprise. Works with business stakeholders, BTS, and solution providers to ensure products deliver on user needs, maximize value, and facilitate effective communication.

KEY ACCOUNTABILITIES

Contributes to the vision, roadmap and return on investment of one or more products. Oversees short to medium-term planning and manages the product life cycle. Accountable for continuously adding value to the product and empowering the development team. Assess the true needs of the business and decide on work to be performed by the team. Makes recommendations to the stakeholders in making informed decisions about product delivery.

Manages overall budget for the product, including developing, planning, monitoring, and making decisions on the reallocation of resources cross-functionally to deliver the product.

Responsible for communicating effectively with key stakeholders, including senior leaders, executives, customers, business managers, and the development team to make sure the goals are clear, and the vision is aligned with business strategies and objectives. Tracks and communicates progress on all requirements associated with product releases. Communicates with Product Managers and other key stakeholders to report or discuss vision, progress, risks and issues.

Leads collaborative elicitation and documentation of business, functional and non-functional requirements. Translates the ideas and requirements into high-quality agile artifacts, such as epics, features, and user stories. Adheres and contributes to Agile standards and best practices, including documentation and processes.

With the vision, strategy, and product priorities set, the product owner owns the lifecycle of the product. A key player throughout each event, including planning, refinement, review, and sprint. Responsible for product backlogs. Leading the definition, maintenance and prioritization of user stories, defects and enablers in collaboration with users, architects, Agile team members and other stakeholders.

Acts as an expert at understanding and anticipating the client’s needs to manage the development process more effectively. Elaborates story details to facilitate effective sprint planning and management of dependencies between stories and teams. Leads the resolution of key customer and stakeholder concerns and escalations.

Participates in Scrum ceremonies and provides ongoing guidance and support to the Agile team. Offers key inputs based on the performance of previous sprints and challenges experienced. Provides key decisions for the Agile team.

Validates completed stories meet the predefined acceptance criteria and comply with the Definition of Ready (DoR) and Definition of Done (DoD). Also, assures the built-in quality of the product, focusing on maximizing value. Collaborates with the team and stakeholders to facilitate Sprint reviews and product demonstrations.

Works closely with the Product Manager and Business stakeholders to ensure release notes and other implementation documentation are created and reviewed, the required training is delivered, and product release communications are supported

Works with the solution providers and software suppliers to anticipate, plan for and provide feedback on changes that will impact the product(s), such as new features, versions, patches and other material changes.

Works in cross-functional project teams across the enterprise having matrix reporting and provides feedback that will affect people management practices e.g., performance management succession planning, talent mapping etc.

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a bachelor’s degree in business administration, computer science or related discipline plus seven (7) years of related, demonstrated experience in product management. Demonstrated ability to effectively translate business requirements into technical/ functional requirements and launch new features into production.

OTHER REQUIREMENTS

Advanced Subject Matter Expert knowledge of the business process and clients’ usage of the product.

Solid understanding of the development cycle, agile frameworks, and how to manage a development sprint.

Strong interpersonal skills with the ability to adapt to multiple stakeholders and clients.

Strong written and oral communication skills with the ability to present ideas in user-friendly language.

Strong decision-making skills to provide quick inputs and resolve issues and escalations.

Advanced analytical and problem-solving skills to break down complex technical solutions into smaller pieces.

Solid leadership skills with the ability to influence and provide specialized guidance and expertise to all levels of the organization.

Solid experience in Agile methodology and team management.

Advanced knowledge of the product or similar products supported will be an asset.

ServiceNow Platform & ITSM Domain Knowledge

Strong understanding of ServiceNow platform capabilities, particularly ITSM modules (Incident, Request, Change, Problem)

Experience working with platform administration concepts such as:

Upgrades, patches, and release cycles

Environment management (dev/test/prod)

Role-based access and security configuration

Familiarity with ServiceNow development constructs (workflows, business rules, Flow Designer, integrations) to effectively guide technical decisions

Understanding of platform constraints vs. customization trade-offs to maintain supportability

Release, Patch and Change Management

Experience managing products in a post-implementation / sustainment environment, including:

Balancing defect fixes, minor enhancements, and operational work

Driving incremental value delivery vs. large feature releases

Ability to prioritize backlog based on:

Platform stability

Business value

Technical risk and maintainability

Experience using service metrics and KPIs to drive continuous improvement

Experience working with structured release cycles, including:

Platform upgrades and patching schedules

Coordinating deployment across environments

Managing risk associated with releases

Strong understanding of change management processes (CAB, release governance, rollback planning)

Ability to align backlog priorities with release windows and operational constraints

Nice to Have

ServiceNow certifications (CSA, CIS-ITSM, or equivalent)

Experience with ServiceNow upgrades across major releases

Exposure to IntegrationHub / APIs and enterprise integrations

Experience in large enterprise or public sector IT environments

Familiarity with Agile in sustainment contexts (not just project delivery)

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: June 15, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.