Test Manager jobs in Calgary, AB

About the role

This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.

As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each other.

We’re on a long term journey to implement a world class CRM for ATB across the enterprise. The role is key to ensure we’re building a solution with the highest quality.

This role will be responsible for defining and executing on the QA strategy for ATB’s Salesforce Advisory CRM implementation based upon Salesforce and integrations into the platform. This role will support our software delivery engine and help increase code quality and speed to market.

Accountabilities

• In collaboration with other QA Leads and the Manager, QA Services, define overall quality standards, build test strategies, write detailed test plans, and provide guidance and mentorship to other QA team members

• Use a risk management approach to develop test plans, cases and scripts and prioritize test execution based on level of risk

• Define and maintain comprehensive QA coverage and ensure a balanced approach between automated and manual testing throughout the Salesforce deployment pipeline

• Drive the implementation and optimization of test automation frameworks, scripts, and management platforms

• Act as a bridge between product, design, and development teams to clarify requirements and share release updates

• Evaluate testing needs and deliver accurate effort and resource estimations

• Supervise test case execution, track defect resolution, and collaborate closely with developers to address issues

• Track key quality metrics (such as defect rates and test coverage) and report progress to management

• Manage, coordinate, and mentor QA engineers and analysts, assigning daily testing tasks

• Execute testing of Salesforce product and integration components, applying automation techniques as appropriate

• Analyze the impact of change on test environments, test plans and integration

• Liaise with all project participants, team leads, vendors, and other ATB resources at various levels

• Use preventative testing techniques such as peer reviews and walkthroughs including all appropriate documentation

• Ensure test data is adequate and compliant to privacy and confidentiality rules

• Oversee all aspects of the test execution phase including requirements change management

• Maintain and oversee the use of ATB accepted testing tools during the life of the program

• Report overall status of testing activities and summarize issues encountered

• Recommend a go/no go action based on test results

• Transfer lessons learned and new/changed workflows to testing best practices and business systems knowledge repositories

• Identifies and resolves risks associated with achieving milestones

Skills, experience & requirements

• Recognized Computer Science, related Software Development field or equivalent practical experience

• 7+ years experience in the Quality Assurance and testing field

• 3+ years of experience with Salesforce and nCino

• Experience with testing methodologies and managing the testing life-cycle

• Experience with automated and manual test tools

• Experience developing and managing all test Assets (test Plans, test Cases, and automated and manual test Scripts)

• Familiarity with Financial Systems

• Strong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB’s environment

• Experience with testing digital products on a cross section of devices, browsers, operating systems and platforms

• Experience with agile development processes using scrum/kanban following a defined product roadmap with dedicated product team

• Excellent interpersonal, leadership, communication, problem solving and decision making skills

• Strong ability to prioritize activities and excellent time management and organizational skills

• Previous experience with QA and Development tools including SaaS products (i.e. PyTest, Python and Playwright)

• Knowledge of cloud based software development and deployment

• A curious and inquisitive approach to learning and problem solving

• Desire to bridge technical gaps by digging into how things function and suggesting solutions to problems

• Ability to adapt to new responsibilities as assigned