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    • Develop and implement protocols to ensure effective client support.
    • 1+ years in system integration or technical project management.
    • Provide technical leadership on integration-related priorities across the organization.
    • Translate technical findings into actionable requirements and solution…
    • Lead on-site execution and provide technical direction.
    • 2+ years of experience training and developing technical teams.
    • Influence IT operations that support the full Medavie enterprise.
    • Reliable technology at Medavie enables care delivery, supports strategic partnerships, and…
    • Proven ability to collaborate across departments and communicate effectively with both technical and non-technical stakeholders.
    • Provide leadership and guidance to ITS support staff and external support resources.
    • Manage and support networking and cybersecurity platforms, including Cato…
    • Provide advanced technical support to Deutz‑Fahr dealers.
    • Coordinate and support recalls and technical campaigns.
    • Train and support dealer technicians.
    • Delivers safety & technical training and guidance to staff, other supervisors, and managers.
    • Provides technical input on rail-related systems and other…
    • Provide technical leadership on architecture, solution design, and process improvements.
    • Provide technical point‑of‑view on key architectural and process…
    • Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
    • Ensures corporate standards are followed.
    • Proven manager/supervisor experience in the Fire Alarm industry.
    • We are searching for an experienced Service Manager to lead our Fire Alarm Technicians and all…
    • Clear communicator who can translate technical requirements for non-technical stakeholders.
    • Proficiency with remote support tools for multi-site assistance.
    • Supervise work orders and technical modification requests per station.
    • Resolve recurring and complex technical issues escalated by the workshop.
    • Ability to explain technical concepts and theories to non-technical audiences.
    • Responsible for banking system (including ancillary products and systems) and…
    • 2+ years of IT support experience.
    • Utilize ticketing tools such as ServiceNow to create and manage incidents, requests, and coordinate with support teams.
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Job Post Details

Customer Service Manager / Integration Specialist - job post

GALAXY FREIGHTLINE INC.
2.9 out of 5 stars
Mississauga, ON L4W 1J2
$75,000–$95,000 a year - Permanent, Full-time

Job details

Pay

  • $75,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Key Responsibilities
Customer Service Leadership

  • Manage and mentor a team of customer service representatives
  • Develop and implement protocols to ensure effective client support
  • Handle escalations and resolve complex client issues
  • Monitor KPIs and improve service delivery

Integration Specialist Duties

  • Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
  • Lead onboarding of new clients and partners into digital platforms
  • Troubleshoot integration issues and ensure data accuracy
  • Train internal teams and clients on system usage and best practices

Qualifications

  • 3+ years of experience in customer service management (logistics/transportation preferred)
  • 1+ years in system integration or technical project management
  • Strong knowledge of freight operations and logistics platforms
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Salesforce, SAP, Oracle, or similar systems (an asset)

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 3 years (required)
  • Technical Project Management: 1 year (required)

Work Location: In person

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