Technical Support Analyst jobs in Rouge, ON

Salary range: $80,000-$95,000

Who we are:

Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets. CG is driven by an unwavering commitment to build lasting client relationships – we achieve this by generating value for our individual, institutional, and corporate clients through comprehensive wealth management solutions and investment banking services. We are a leading independent wealth management firm in Canada, and the leading mid-market provider of investment banking advisory, equity research, sales and trading services for corporations and institutions.

We pride ourselves on understanding our clients’ needs and finding innovative, bespoke solutions. Our entrepreneurial and friendly team will challenge you to learn and grow every day. We value great work and collaboration and strive to eliminate bureaucratic thinking. We’re looking for talented people who thrive in a fast-paced environment and want to have an impact with innovative ideas and best practices.

Come be a part of our Canadian success story and help deliver superior experiences for our clients. At CG, we recognize that diversity across our business strengthens our client relationships and enables more innovative solutions. We strongly encourage applications from all qualified individuals regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. CG provides an accessible candidate experience. If you need any accommodations throughout the interview process and beyond, please let us know.

Our Canadian operation, Canaccord Genuity Corp., is seeking a motivated, proactive individual to join our Telecommunication team.

Role Overview

• 10+ years of experience with Cisco Unified Communications

• Onsite Telecom Analyst providing hands-on support for voice, video, contact center, and trading systems

• Responsible for availability, stability, and continuous improvement of Unified Communications services

• Acts as an escalation point for business-critical telecom issues

• Strong problem-solving and analytical skills, excellent customer service and communication skills, strong organizational and time management abilities

• Ability to work independently in high-pressure environments

• IT diploma, degree, or equivalent telecom-focused certification/training

Responsibilities

• End-to-end implementation and support of SIP Trunks

• Administration and upgrades of Cisco Unified Communications, including: CUCM 14.5, Unity Connection, IM & Presence, Cisco Jabber, Expressway (MRA).

• SIP infrastructure support: have knowledge of Session border controllers Cisco CUBE, AudioCodes, Ribbon SBCs. Ability to support SIP circuits.

• IPC trading system support: Configuration and support for trading telephony environments, understanding of ARD, MRD, Hoots and other trading specific technologies.

• Support and maintenance of: Cisco Webex Contact Center (WxCC) and Landis system

• Troubleshooting IVR, call routing, and agent issues

• Support of enterprise video solutions: Cisco Webex Room Kits, Microsoft Teams Rooms, Zoom Rooms, Cloud Video Interop (CVI), CRC

• Provide operational support and maintenance for enterprise Audio Visual (AV) technologies, ensuring meeting rooms, boardrooms, and collaboration spaces remain functional and available for business use.

• Support AV-related incidents, room technology upgrades, and executive or client-facing events, coordinating with vendors and Facilities as required.

• Configuration and support for Microsoft Intune mobile device environment, set up compliance policies, conditional access, various MDM and MAMWE policies

• Microsoft Teams administrator focused on voice - calling policies, Teams phones (Yealink & Poly), direct routing, auto attendant, call queues, call reporting, etc.

• Onsite troubleshooting of meeting rooms and AV equipment

• Support for executive and client-facing meetings

• Coordination with vendors and internal teams for escalations

• Maintenance of telecom hardware and systems

• Root-cause analysis for network, voice, server, and UC issues

• Operations & End-User Support Cisco phone replacements, Mobile device troubleshooting, Outlook and softphone issues

• Onsite escalation point for telecom-related incidents

• Participation in on-call or escalation rotations

• Hands-on coordination with vendors, carriers, and Facilities

• Comfortable supporting executives, traders, and client-facing users

#LI-SK1 #LI-Onsite #INDHP

All applications will be held in strict confidence.

In order to be considered for employment, candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.

Protecting your online safety:

Canaccord Genuity and its affiliates do not use text messages for recruitment purposes. If you have received a text message claiming to be from CG or an authorized representative regarding job recruitment, please treat as fraudulent and do not respond.

We wish to thank all candidates for their interest but only those applicants selected for an interview will be contacted. No phone calls please. Thank you for your understanding.