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    • Deliver customer technical training as required.
    • Provide comprehensive customer service report according to RMC policies using RMC tools.
    • Act as the technical subject matter expert for the site assigned.
    • Assist to budget, manage and/or lead technical capital projects at the site.
    • Develop and improve technical company specifications or processes.
    • Provide technical guidance to less experienced professionals, as required.
    • CIMS provides services in the heavy industrial sector, including the largest plant shutdowns and complex industrial projects in the Oil & Gas, Mining &…
    • Act as the technical subject matter expert for the site assigned.
    • Assist to budget, manage and/or lead technical capital projects at the site.
    • Element Technical Services is now hiring for the following positions:
    • Has 3 to 5 years of experience in the Oil & Gas Industry.
    • Truck/Trailer repair and Cvip.
    • Participate in continuous improvement efforts to optimize surveying processes and service delivery.
    • Identify and resolve field issues, technical challenges, and…
    • Develop and deliver engaging education on concrete technology, design and construction for varied technical and non-technical audiences.
    • Provides sufficient business and technical knowledge to identify, investigate, configure, repair, modify, test and implement functionality that resolves…
    • Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well…
    • Reporting to the Director, Technical Services and Projects, the Manager of Technical services will also lead product exits and other technical support…
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    • Counseling, and relocation support services.
    • Recruiting allowance of up to $50,000 paid in installments at key service milestones.
    • Do you love fixing things?
    • Strategy & Engineering Alignment: Build and justify engineering-driven strategy by framing technical initiatives in clear business terms, advocating for…
  • View similar jobs with this employer
    • Counseling, and relocation support services.
    • Recruiting allowance of up to $50,000 paid in installments at key service milestones.
    • Do you love fixing things?
    • The role is accountable for coordinating workload and service priorities, providing staff supervision, managing operational escalations, and ensuring facility…
    • View all Northern Health jobs - Prince George jobs - Technology Lead jobs in Prince George, BC
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Career Resources:

Technical Services Manager
Rochester Midland Corporation
·
3.3
2625 Airport Drive, Saskatoon, SK S7L 7L1
$85,000–$100,000 a year
Full-time
Apply on company site

Job details

$85,000–$100,000 a year
Full-time
2625 Airport Drive, Saskatoon, SK S7L 7L1

Full job description

JOB SUMMARY:

The Technical Services Manager provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.


ESSENTIAL JOB FUNCTIONS

  • Provide in-depth advice on customer applications for optimal performance results
  • Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
  • Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
  • Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
  • Deliver customer technical training as required
  • Identify new business opportunities and transfer sales leads to the sales teams
  • Provide comprehensive customer service report according to RMC policies using RMC tools
  • Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
  • Complete all administrative requirements including basic skills/safety training courses
  • Manage inventory / supplies required at customer site
  • Deliver upon service KPIs, including safety, productivity, customer satisfaction
  • Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
  • Perform similar/related duties as needed


EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

  • Bachelor’s degree in chemistry, engineering, or related field required
  • Valid driver’s license


EXPERIENCE:

  • Minimum of 5 years of maintenance and water treatment industry related experience required
  • Expert level knowledge of water treatment fundamentals, practices, and terminology


SKILLS:

  • Excellent presentation, verbal, and written communication skills
  • Deep knowledge base in cooling, boiler, wastewater and food sanitation
  • Proficient in the use of monitoring and diagnostic tools
  • Able to build professional customer presentations using MS Office tools
  • CRM software


COMPETENCIES:

  • Analytical
  • Problem Solving
  • Planning, priority setting, and time management
  • Autonomous
  • Ability to succeed in a fast-paced environment
  • Quality and detail oriented
  • Teamwork
  • Transparency in communication


PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

  • Sit or stand for extended periods of time
  • Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
  • Ability to climb stairs and ladders
  • Visual acuity necessary to utilize computers and electronic devices
  • Extra hours and some travel may be required
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