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Job Post Details

Customer Success Engineer (Technical SaaS Platform) - job post

00101010 Platform Inc.
Côte-Saint-Luc, QC H4W 2P4•Hybrid work
$85,000–$120,000 a year - Permanent

Job details

Pay

  • $85,000–$120,000 a year

Job type

  • Permanent

Location

Côte-Saint-Luc, QC H4W 2P4•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Life insurance
  • Employee assistance program
  • Company pension

Full job description

00101010 Platform Inc. is a technology company building modern platform infrastructure and intelligent software systems that help organizations scale, automate, and integrate complex digital operations. We are looking for a Customer Success Engineer to join our growing team and act as a key technical partner to our customers.

This role is ideal for someone who enjoys solving technical problems, working directly with customers, and bridging the gap between engineering and real-world use cases.

Key Responsibilities:

  • Serve as the primary technical point of contact for assigned customers post-onboarding
  • Support customers with API integration, platform configuration, and system troubleshooting
  • Debug and resolve complex technical issues in collaboration with engineering teams
  • Guide customers through implementation best practices and platform optimization
  • Monitor customer health, adoption, and product usage to proactively reduce churn
  • Translate customer requirements into actionable feedback for product and engineering teams
  • Create and maintain technical documentation, integration guides, and support resources
  • Participate in onboarding calls, technical workshops, and solution design sessions
  • Collaborate with Sales, Product, and Engineering teams to ensure customer success throughout the lifecycle

Requirements:

  • 2–5 years of experience in Customer Success, Solutions Engineering, Technical Support, DevOps, or Software Engineering
  • Strong understanding of web technologies, APIs (REST/GraphQL), and SaaS platforms
  • Experience working with cloud environments (AWS, GCP, or Azure preferred)
  • Ability to troubleshoot logs, integrations, and system-level issues
  • Strong communication skills with the ability to explain technical concepts to non-technical users
  • Familiarity with scripting or programming (Python, JavaScript, or similar)
  • Experience working in a fast-paced startup or product-driven environment is an asset
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Pay: $85,000.00-$120,000.00 per year

Benefits:

  • Company pension
  • Employee assistance program
  • Life insurance
  • Paid time off

Work Location: Hybrid remote in Côte-Saint-Luc, QC H4W 2P4

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