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    • Support technicians with complex service and installation challenges.
    • Experience using ServiceTitan or similar field service software.
    • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
    • Provide on-site service as necessary.
    • Document service work and time in our PSA.
    • Provide support to end users of managed services clients.
    • Minimum 1-year customer service experience preferred.
    • Exceptional customer service and interpersonal phone etiquette skills.
    • Proper work desk and chair.
    • Manage activities related to the technical assets/equipment.
    • Knowledge of technical assets/equipment, security and prevention as it relates to Loss Prevention.
    • Knowledge of plumbing parts and service is required.
    • Knowledge of plumbing parts and service is required.
    • Ability to read and interpret technical drawings,…
    • You must be able to clearly explain technical issues to customers with varying levels of understanding and document service interactions accurately.
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    • Fournir de l’information sur nos produits et services par l’entremise de différents canaux de communication comme le téléphone, les courriels et le portail…
    • 2+ years in a technical customer support environment.
    • Bridge the gap between complex technical systems and diverse client audiences, adapting your language to…
    • 5+ years of field experience in technical service and/ or customer service for supporting major appliances.
    • Act as the primary technical escalation point for…
    • Participer à l'amélioration continue des processus de service.
    • Maintenir un niveau de satisfaction client élevé en offrant un service professionnel et réactif.
    • Act as a technical advisor to support sales opportunities and solution development.
    • Conduct on-site visits to gather project requirements and technical data.
    • Ability to learn complex technical products quickly.
    • This role combines customer-facing technical support with software development and product improvement…
    • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
    • Take ownership of Original Equipment Manufacturers (OEM) technical data to ensure effective management and implementation of engine modifications, service…
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Job Post Details

Acclaimed! Heating, Cooling & Furnace Cleaning logo

HVAC Residential Service Manager & Technical Specialist - job post

Acclaimed! Heating, Cooling & Furnace Cleaning
4.5 out of 5 stars
12237 154 St NW, Edmonton, AB T5V 1J3
$110,000–$140,000 a year - Permanent, Full-time

Job details

Pay

  • $110,000–$140,000 a year

Job type

  • Permanent
  • Full-time

Location

12237 154 St NW, Edmonton, AB T5V 1J3

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Profit sharing

Full job description

HVAC Residential Service Manager & Technical Specialist

About the Role

Acclaimed! Heating, Cooling & Furnace Cleaning is seeking a hands-on leader who combines technical excellence with coaching, accountability, and operational leadership. This role is responsible for overseeing daily service and installation operations, developing technicians, and contributing directly to revenue through advanced diagnostics, repairs, and client-focused solutions.

This position is ideal for someone who enjoys leading from the front, mentoring others, solving complex technical challenges, and helping build a high-performing team.

Key ResponsibilitiesTeam Leadership & Coaching (Approx. 50%)

  • Train, mentor, and develop Service and Installation Technicians.
  • Conduct ride-alongs, field audits, and performance coaching.
  • Ensure adherence to company standards, processes, and safety requirements.
  • Support technicians in achieving individual and team KPIs.
  • Foster a culture of accountability, continuous improvement, and exceptional client service.

Technical Work & Revenue Generation (Approx. 25%)

  • Perform advanced diagnostics, repairs, and troubleshooting on residential HVAC systems.
  • Support technicians with complex service and installation challenges.
  • Deliver exceptional client experiences through technical expertise and professionalism.
  • Identify opportunities for system improvements, upgrades, memberships, and accessories that genuinely benefit clients.
  • Contribute directly to department revenue and profitability goals.

Operations & Administration (Approx. 25%)

  • Coordinate scheduling, dispatching, and workload management for Service and Installation teams.
  • Review work orders, job documentation, and quality standards.
  • Monitor operational KPIs and team performance metrics.
  • Assist with inventory management, equipment readiness, and fleet coordination.
  • Collaborate with leadership to improve efficiency, profitability, and client satisfaction.

Qualifications

  • Journeyman Certification in Gasfitting, Sheet Metal, Refrigeration, or a related HVAC trade. Preferred
  • Minimum 5 years of residential HVAC service and installation experience.
  • Minimum 5 years of leadership, mentoring, or training experience.
  • Strong troubleshooting and diagnostic abilities.
  • Proven ability to coach and develop others.
  • Sales-oriented mindset focused on helping clients make informed decisions.
  • Experience using ServiceTitan or similar field service software.
  • Strong understanding of KPI management and operational performance.
  • Valid driver's license with a clean driving record.

What Success Looks Like

You will:

  • Develop technicians into high-performing professionals.
  • Improve operational efficiency and team accountability.
  • Deliver exceptional client experiences.
  • Support revenue growth through technical excellence and client education.
  • Help create a workplace where people enjoy coming to work and are proud of what they accomplish together.

Why Acclaimed!

Founded in 1995 by Tami and Keven Lackey, Acclaimed! Heating, Cooling & Furnace Cleaning has built a reputation as one of Edmonton's most trusted residential HVAC and indoor air quality companies.

At Acclaimed!, you'll have a unique opportunity to make a meaningful impact. Our leadership team works closely with managers, providing direct access to decision-makers and the ability to influence change quickly.

We are committed to:

  • Delivering exceptional client experiences.
  • Building a culture of accountability, growth, and teamwork.
  • Investing in training and professional development.
  • Supporting our community and workforce development initiatives.
  • Creating long-term career opportunities for our team members.

Our Core Values

  • Embrace Change!
  • Play For Each Other!
  • Own It!
  • Create Solutions!
  • Humble & Curious!

Recognition

Tami and Keven Lackey were recognized with the Edmonton Business Leaders Award for their commitment to their team, clients, and community.

Our Promise

People Powered Purpose Driven Pursued with Excellence

You'll Feel the Difference.

Job Types: Full-time, Permanent

Pay: $110,000.00-$140,000.00 per year

Benefits:

  • Company car
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Vision care

Flexible language requirement:

  • French not required

Application question(s):

  • What drew you to applying for this role?
  • What do you know about Acclaimed?
  • Please share more about what you are looking for in your career journey?

Licence/Certification:

  • gas journeyman certificate (preferred)
  • air conditioning & refrigeration journeyman certificate (preferred)
  • sheetmetal journeyman certificate (preferred)
  • driving license (required)

Work Location: In person

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