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    • Employee vehicle purchase and service/parts discounts.
    • Minimum 3 years of automotive service management experience preferred.
    • Excellent customer service, communication, and conflict resolution skills.
    • Proficiency with dealership management systems (DMS) and OEM service applications.
    • 5+ years of experience in technical service, maintenance, or field service leadership.
    • Maintain accurate service records, reporting, and technical documentation…
    • Provide technical leadership on integration-related priorities across the organization.
    • Translate technical findings into actionable requirements and solution…
    • Provide technical guidance and support for CAM development initiatives.
    • Bachelor’s degree in Mechanical Engineering or equivalent technical education.
    • Oversee and manage daily residential service operations to ensure efficiency and service excellence.
    • Strong understanding of residential service operations.
    • The successful candidate must have computer skills, attention to detail, good customer skills and preferably be a Journeyman Red Seal Heavy Duty or Millwright.
    • Design, develop, and implement structured technical training programs across service divisions.
    • Standardized training processes and technical expectations…
    • Providing technical credibility during sales opportunities.
    • Creating technical training for sales representatives.
    • Demonstrated success in customer service roles within the automotive industry.
    • Proven dealership experience with a strong background in automotive service…
    • He/she will organize and manage all service activities and performance of the service team.
    • Proven manager/supervisor experience in the Fire Alarm industry.
    • Clear communicator who can translate technical requirements for non-technical stakeholders.
    • Develop internal knowledge base resources for staff self-service and…
    • Loves delivering exceptional customer service.
    • A passion for delivering exceptional customer service.
    • Long-term relationships with our loyal customers.
    • Experience preparing estimates, reviewing service reports, and managing service schedules.
    • Work closely with customers, property managers, strata councils,…
    • Handle customer and service complaints and issues related to service work.
    • Crown Lift Trucks Canada operates eight full-service branches in both Ontario and…
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Job Post Details

Service Manager - job post

Kelly Ford
3.3 out of 5 stars
Gander, NL
Full-time

Job details

Job type

  • Full-time

Location

Gander, NL

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Designated paid holidays
  • Paid vacation
  • RRSP match

Full job description

Job Description

Kelly Ford is a high-volume, fast-paced dealership committed to delivering an exceptional ownership experience to every customer. We are looking for an experienced Service Manager who thrives in a dynamic environment, leads by example, and is passionate about building high-performing teams.

As our Service Manager, you will oversee all aspects of the Service Department, ensure operational excellence, outstanding customer satisfaction, and strong financial performance while maintaining Ford of Canada standards.

Key Responsibilities

  • Lead and manage all daily operations of the service department.
  • Supervise, mentor, and develop service advisors, technicians, and support staff.
  • Ensure an exceptional customer experience by resolving concerns promptly and professionally.
  • Monitor service department performance, productivity, and profitability.
  • Schedule workflow efficiently to maximize technician productivity and minimize customer wait times.
  • Maintain high standards for repair quality and compliance with Ford policies and procedures.
  • Review and manage warranty claims in accordance with Ford requirements.
  • Develop and monitor departmental budgets and financial performance.
  • Maintain effective communication between the service, parts, and sales departments.
  • Recruit, train, coach, and evaluate team members, both advisors and technicians.
  • Ensure compliance with workplace health and safety regulations.
  • Analyze key performance indicators (KPIs) and implement continuous improvement initiatives.
  • Promote maintenance programs and dealership service offerings to increase customer retention.

Qualifications

  • Minimum 3 years of automotive service management experience preferred.
  • Strong knowledge of automotive repair processes, warranty administration, and dealership operations.
  • Proven leadership and team-building abilities.
  • Excellent communication, customer service, and conflict-resolution skills.
  • Experience managing budgets and departmental KPIs.
  • Proficiency with dealership management systems (DMS) and service scheduling software.
  • Valid driver's license with a clean driving record.

Compensation and Benefits

  • Competitive salary plus performance-based bonus opportunities to be determined based on experience.
  • Comprehensive health and dental benefits.
  • Retirement savings program.
  • Paid vacation and holidays.
  • Ongoing manufacturer and professional development training.
  • Employee vehicle purchase and service/parts discounts.
  • Supportive team environment with opportunities for career advancement.

Key Performance Indicators

  • Customer Satisfaction Index (CSI)
  • Technician Productivity and Efficiency
  • Service Department Gross Profit
  • Warranty Compliance
  • Customer Retention
  • Effective Labor Rate
  • Repair Order Growth
  • Parts-to-Labor Ratio

How to Apply

Qualified candidates are invited to submit their resume and a cover letter outlining their experience and leadership achievements to bbeson@kellyfordnf.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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