Technical Resource Technologist jobs

Company Overview

As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,600 students from Kindergarten to Grade 12 in 53 schools to ensure they learn, belong and succeed.

RVS is situated on the traditional territories of the Treaty 7 region of Southern Alberta including the Siksikaitsitapi (Siksika, Kainai, Piikani, Amskapi Pikuni), the Tsuutina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), and the Rocky View Métis District.

Our team is committed to creating positive, safe and inclusive environments for students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute best.

The Opportunity

RVS invites applications for a continuing, full-time (35 hrs/wk) School Technologist position to work a 10-month school calendar schedule starting immediately.

The School Technologist provides day-to-day technology support and troubleshooting services to staff and students in schools.

The School Technologist provides direct support for computer hardware, multiple operating systems in a complex network, and software used in instructional and administrative applications at schools. In addition, the Technologist is responsible for ensuring school technology assets are identified and accounted for. The incumbent is an effective communicator with excellent organization, prioritization, time management and collaboration skills.

The successful candidate must have access to reliable transportation as this position requires travel between RVS sites (Airdrie, Cochrane, and Chestermere).

Responsibilities Include

• Assists with divisional communication initiatives as they relate to schools

• Ensures system standards are maintained, as school initiatives are implemented, in collaboration with the team in Technology Services
• Responds to varying work demands in accordance with RVS service level agreements

• Demonstrates effective communication solutions in technical and non-technical terms

• Coordinates the planning and installation of hardware and software in schools

• Maintains functionality of computer and network hardware, and software/operating systems by diagnosing and directly resolving the issue, or by drawing upon other technical resources

• Assists in the operation and maintenance of school-based websites and internet services

• Maintains and updates school software to ensure software copyright compliance

• Maintains school technology hardware inventory throughout the device lifecycle

• Provides user support and training for authorized school-based software application

• Organizes and prioritizes workload to effectively respond to the technology needs of staff and students

• Provides support to teaching staff with regards to implementation of Information and CommunicationTechnology (ICT)

• Maintains efficient working relationships with staff and students to support student learning

• Completes all assigned projects efficiently within assigned timelines

Education/Experience

• A+ Certification or equivalent credentials in computer hardware/software and network support; or a related field from an accredited post-secondary institution

• Two or more years experience in the setup of networked microcomputer workstations and computer technical support and troubleshooting preferred

Knowledge and Skills

• Outstanding communication and customer service skills
• Thorough knowledge of industry standards for computer operating systems (Windows and Mac)

• General administrative knowledge of network and infrastructure

• Thorough knowledge of hardware maintenance procedures

• Proficient in Microsoft Office Suite and web-based applications

• Demonstrated comprehension of the role of technology in educational institutions

• Demonstrated ability to apply sound problem-solving processes and troubleshooting systems

• Demonstrated ability to work and learn both as a member of a team and independently with minimal supervision

• Ability to remain current with contemporary and emerging technologies in RVS

• Effective interpersonal communication skills to support a wide range of clients across RVS

• Flexibility to manage changing workflows and time effectively

• Aptitude for innovation and continuous improvement

• High levels of service-oriented performance, integrity, and professionalism

Rocky View Schools Benefits

• 6% vacation pay
• Benefits Plan (Extended health, Dental, Wellness/Health Care Spending Account, Tax Free Savings Account and Registered Retirement Savings Plan)

• Professional development and training opportunities

Pre-employment Requirements

• The successful candidate must submit a current Criminal Record with Vulnerable Sector Check within 30 days of the start of your employment

How to Apply

We request all applications be placed through . Applications must include your cover letter, resume, proof of qualifications and a professional letter of reference/updated references.

Please submit your application quoting job code #4070864. This posting is ongoing until a suitable candidate is found.

Rocky View Schools

Human Resources

We appreciate and consider all applications; however, only those candidates selected for an interview will be contacted. Applicants may be contacted via email or by phone for an interview. Please ensure your online profile information is up to date so there is no delay in contacting you.