ABOUT THE ROLE

Role: This position is responsible for customer account management to promote Sysco’s products and services. Accounts primarily utilize eCommerce for order needs. Individuals in this position are committed to providing the exceptional level of customer service via telephone, email, Virtual Communication Platforms and in person (upon request). Individuals in this position are committed to providing an exceptional level of business to business (B2B) Sales consultation, penetrate and grow customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace.

Role Responsibilities:

• Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions
• Increase customer share of wallet and improve sales mix
• Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool
• Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management
• Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory
• Problem solving to resolve customer issues and ensure a positive customer experience
• Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions
• Be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services provided
• Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge
• Credit and Accounts Receivables management
• This position typically works traditional business hours, but the hours may vary per position based on customer needs. May be required to work additional hours as required
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• Experience in sales or an equivalent in the food service industry preferred, but not required
• Completion of post-secondary education or equivalent experience; CPSA designation is preferred
• Strong communication and customer service skills; ability to effectively communicate with internal and external teams
• Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
• Proactive, self-directed, with the ability to structure a weekly schedule to be successful
• Intermediate proficiency with Microsoft Office Suite and eCommerce concepts
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Flexible work schedule, including Sundays and holidays.
• Valid driver’s license with access to a vehicle may be required as there will be some local ad-hoc travel

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