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    • Lead all daily operations of a high-volume dealership service department.
    • Minimum 10 years of automotive service leadership experience.
    • Are you comfortable presenting financial data to non-financial stakeholders, including executives and team members?
    • Work-in-progress (WIP) reporting.
    • Proven experience in accounting, financial services, credit analysis, or related roles in a business to business relationship.
    • Including customs documentation, duty charges, product classifications and brokerage services.
    • Recommends changes and possible enhancements for financial and…
    • Technical Savvy & Discretion: High proficiency with student information systems, accounting software, and MS Office, paired with the absolute utmost…
    • Deliver copies of all documentation relating to financial services and other products to appropriate providers.
    • Maintaining and developing excellent customer service skills.
    • Protecting the legal and financial welfare of the dealership.
    • Demonstrated knowledge of contracts.
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    • Comprehensive Health & Dental Coverage (includes vision and paramedical services).
    • Own full P&L responsibility for the branch, managing financial performance…
    • Read and action store communications on in-store web.
    • Involvement with financial reports as appropriate.
    • Commitment to providing exceptional customer service.
    • Support management in planning growth and setting sales targets for the financial services department.
    • Deliver an exceptional customer service experience in…
    • Prepare financial reports, analysis, and forecasts.
    • Support audits, financial compliance, and internal controls.
    • Maintain and reconcile general ledger accounts.
    • Work collaboratively with the sales, service, and leadership teams to create a seamless customer experience.
    • Be highly skilled in financing, leasing, and lender…
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    • Communicates business and financial objectives to other leaders within the store.
    • Accountable to run store related errands to support store needs.
  • View similar jobs with this employer
    • Operate the cash register, handle financial transactions accurately and responsibly.
    • Cash handling experience in retail, hospitality, or food services.
  • View similar jobs with this employer
    • Potential to earn tips for good service.
    • Shoppers deliver convenience and excellent service to people in their neighborhood.
    • Eligible to work in Canada.
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Job Post Details

Service Manager - job post

O'Neill Auto Group
900 Topsail Rd, Mount Pearl, NL A1N 3J9
Full-time

Job details

Job type

  • Full-time

Location

900 Topsail Rd, Mount Pearl, NL A1N 3J9

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • Store discount

Full job description

Job Overview

O'Neill Auto Group is looking for an exceptional Service Manager to lead one of the region's busiest dealership service departments. This is an opportunity for a proven leader who thrives in a high-volume environment, enjoys solving problems, and knows how to build accountability while earning the respect of the team.

Our department is busy, fast-paced, and constantly evolving. You'll inherit a group of experienced technicians, advisors, and support staff who need a leader who is confident, fair, decisive, and willing to roll up their sleeves. If you've successfully led large service operations, improved performance, elevated customer satisfaction, and built winning cultures, we want to hear from you

Responsibilities

  • Lead all daily operations of a high-volume dealership service department.
  • Drive exceptional customer experiences while improving Customer Satisfaction Index (CSI) scores and customer retention.
  • Coach, mentor, and hold accountable a large team of service advisors, technicians, apprentices, and support staff.
  • Develop a culture focused on teamwork, performance, professionalism, and continuous improvement.
  • Monitor and improve key fixed operations metrics including gross profit, labour sales, productivity, efficiency, effective labour rate, technician utilization, and warranty performance.
  • Manage departmental budgets, expenses, forecasting, and profitability.
  • Work closely with Parts, Sales, and Executive Leadership to achieve dealership objectives.
  • Recruit, train, and retain top talent while building future leaders.
  • Create efficient processes that improve workflow, communication, and operational excellence.
  • Address challenges head-on while maintaining a positive, customer-first culture

Skills

  • Minimum 10 years of automotive service leadership experience.
  • Minimum 5 years managing a high-volume dealership service department.
  • Demonstrated success leading large teams.
  • Proven experience improving CSI scores and customer retention metrics.
  • Strong understanding of fixed operations performance indicators.
  • Excellent communication, coaching, and leadership skills.
  • Financial acumen with experience managing departmental budgets and profitability.
  • Ability to thrive in a fast-paced, performance-driven environment.
  • Passion for developing people and creating winning cultures.
  • A leader who isn't afraid to make difficult decisions, manage through change, and bring stability to a demanding operation.

Ready for the Challenge?

If you're an experienced automotive service leader looking for the opportunity to lead a department, develop people, and deliver outstanding customer experiences while driving exceptional business results, we'd like to meet you.

Apply in confidence today and help shape the future of service excellence at O'Neill Auto Group.

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Work Location: In person

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