Solution Analyst jobs

We are seeking a System Analyst to join our dynamic team. The ideal candidate will have a solid background in the IoT and/or physical security technology industries, have in-depth experience with networking and IT services, and have hands-on experience across the entire software lifecycle—from presales and deployment to support and client training. This role demands a deep understanding of device integration, networking, technical documentation, and troubleshooting, as well as a passion for delivering high-quality, client-focused solutions.

Perks & Benefits

• Retirement Support: Delco provides every permanent employee with RRSP matching for their long-term plans.
• Health & Wellness: Staying healthy is important; Delco provides health, dental, life, a health spending account, and disability insurance, along with an employee assistance program.
• Development Opportunities: Delco values employee career development and prioritizes offering professional support, a training reimbursement program, Lunch n' Learns, etc.
• Social: Delco plans and organizes a company golf tournament and Christmas party each year alongside other smaller social events throughout the year including summer BBQs, group activities, etc.
• Culture: Delco offers a fast-paced, exciting working environment in an industry that is always evolving. Our work is dynamic, and the team embraces new challenges and opportunities that arise.
• Flexibility: Delco recognizes the need for work life balance and offers flexible work hours to accommodate.
• Facilities: Delco’s head office in Saskatoon, located right off the South Saskatchewan River, is surrounded by walk and bike paths. The office also houses an employee recharge room, an in-office gym fully equipped with showers and locker facilities, as well as a Delco Employee Lounge equipped with a golf simulator complete with multi-sport options, flat screen TV’s, gaming systems, and a seating and refreshments area.

Responsibilities

• Presales: Collaborate with the sales team to provide technical expertise during the presales process including product demonstrations and solution design.
• Deployments & Installs: Lead and execute installation and configuration of IPFusion software, ensuring seamless integration with devices & systems.
• Support: Provide advanced technical support to resolve complex issues, working closely with development and engineering teams. Be a part of the On-Call team to handle issues which may arise outside of business hours.
• Quality Assurance (QA): Assist in conducting thorough testing of IPFusion software to ensure products meet quality and performance standards, as well as client requirements.
• Client Training: Develop and deliver training sessions to clients, ensuring they are proficient in using IPFusion software.
• Documentation: Create and maintain detailed technical documentation, including installation guides, knowledge base articles, and troubleshooting procedures.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent experience.
• Minimum of 2 years of experience in a similar role.
• Strong understanding of IoT & physical security technologies and protocols.
• Demonstrated experience with installing, configuring, documenting, testing, training, and implementing software applications and systems.
• Excellent problem-solving skills and ability to work under pressure.
• Effective communication and interpersonal skills.
• Ability to travel within Canada and the United States.

Preferred

• Experience with industrial protocols such as BACnet and Modbus.
• Familiarity with networking and security principles.

About Us

IPFusion is a leader in bringing operational efficiency to the physical security space.

Our Control platform focuses on integration with best in class security and safety systems including Video Management, Access Control, and Alarming. With real-time alerting, we empower security response personnel and building operators to respond quickly with the right decisions.

IPFusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match

Application question(s):

• Do you have any experience with access control or video surveillance systems?
• Do you have experience with PLCs?
• Are you able and willing to travel to the United States for this role?

Work Location: In person