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JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Performance Improvement Officer.

Reporting to the Manager, Business Planning & Development, this position is responsible for conducting field observation & coaching activities related to human performance.

KEY ACCOUNTABILITIES

• Conduct field observations and performance reviews to identify behaviours, conditions, and organizational factors that may impact safe, reliable, and effective work execution, and coach leaders and staff on opportunities for improvement.
• Support managers and line organizations in strengthening Corrective Action Program (CAP) performance by reviewing and developing corrective action plans that address underlying behaviours, human performance drivers, and organizational contributors to adverse conditions.
• Review Station Condition Records (SCR) for quality, accuracy, corrective action effectiveness, and learning value, ensuring issues are properly dispositioned, trends are identified, and improvement actions are aligned with human performance principles.
• Coach managers and supervisors on effective issue identification, SCR evaluation, trend coding, causal thinking, and use of operating experience to improve performance, accountability, and learning.
• Lead or support apparent cause, causal factor, and root cause analyses with emphasis on understanding human performance, decision-making, work environment, leadership behaviours, and organizational conditions that influence outcomes.
• Facilitate coaching conversations, screening meetings, management reviews, Corrective Action Review Boards, workshops, self-assessments, and organizational learning sessions to promote a questioning attitude, continuous improvement, and sustainable performance change.

• Monitor, evaluate, and report on CAP and Performance Improvement (PI) health by using performance metrics, observations, behavioural trends, adverse condition data, and weak signals to identify opportunities for improvement across stations, divisions, and departments.
• Prepare and deliver reports, presentations, training materials, and performance insights that translate data, observations, and human performance trends into practical actions that improve leadership effectiveness, safety culture, organizational climate, and station performance.

QUALIFICATIONS

• 4-year university degree in engineering.
• 6+ years of experience in performance improvement, corrective action, human performance, organizational effectiveness, operations, maintenance, engineering, quality, safety, or a related function.
• Demonstrated ability to conduct field observations, performance reviews, and behavioural assessments to identify behaviours, conditions, organizational factors, and weak signals that may impact safe and reliable work execution.
• Strong understanding of human performance principles, including error reduction, decision-making, leadership behaviours, work environment influences, organizational learning, safety culture, and sustainable performance improvement.
• Working knowledge of Corrective Action Program processes, including issue identification, SCR evaluation, disposition quality, trend coding, corrective action development, effectiveness reviews, and use of operating experience.
• Experience reviewing, developing, assessing, or supporting corrective actions and cause analysis activities, including apparent cause, causal factor, and root cause analysis, to address adverse conditions and underlying contributors.
• Proven ability to coach, influence, and facilitate discussions with managers, supervisors, staff, and cross-functional teams to improve issue identification, causal thinking, accountability, performance behaviours, and organizational learning.

• Strong analytical, communication, and collaboration skills, with the ability to interpret performance data, behavioural trends, adverse condition information, and weak signals, and translate findings into clear reports, presentations, training materials, and practical recommendations.