Shift Supervisor jobs in Innisfail, AB

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

As a Food and Beverage Supervisor at Post Hotel & Spa, you will play a vital role in overseeing the daily operations of our dining establishments. This position involves leading and mentoring the front-of-house team, ensuring exceptional service standards, and collaborating with various departments to create memorable guest experiences.

Duties & Responsibilities

• Supervise and guide the front-of-house staff, including servers and support roles, to ensure smooth and efficient operations.
• Train, mentor, and motivate team members to deliver exceptional service and create personalized guest experiences.
• Monitor and maintain the highest standards of service, cleanliness, and presentation in the dining areas.
• Assist in the development and implementation of service standards, protocols, and procedures to enhance operational efficiency and guest satisfaction.
• Collaborate with the culinary team to ensure seamless communication, timely delivery of orders, and proper food presentation.
• Engage with guests, gather feedback, and proactively address inquiries, concerns, and special requests to ensure outstanding dining experiences.
• Coordinate with other departments, including front desk, housekeeping, and events, to ensure seamless operations and exceptional guest experiences.
• Assist in the management of inventory, including tracking and maintaining adequate supplies.

Skills & Experience

• Minimum of 2 years of supervisory experience in a luxury hotel or fine dining establishment.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of food and beverage service standards and culinary trends.
• Familiarity with Relais & Chateaux standards is a plus.
• Flexibility to work any shift, weekends, and holidays in a fast-paced environment.
• Relevant certifications in hospitality or culinary arts are advantageous.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.