Job Description & Expectations – Service Manager
Norheim Equipment Co is a growing agriculture equipment dealership group with 3 locations: Saskatoon, Lloydminster and Moose Jaw. We represent Vermeer, Supreme International, Arrowquip, Deutz-Fahr, EBY, JBS and other industry-known brands. We are a people-oriented business; we value the relationships we have with our clients, employees, vendors and the communities we serve.
We are looking for a Service Manager to be based out of our Saskatoon location. This is a great opportunity for an experienced service department person with room to grow within the company over time.
Position Summary
The Service Manager is responsible for leading and managing the service department at Norheim Equipment Co. This role ensures high levels of customer satisfaction, technician productivity, safety, and departmental profitability. The Service Manager oversees technicians, warranty administration, shop workflow, and field service operations with a strong focus on customer uptime during peak agricultural seasons.
General Requirements
- Minimum 5 years of experience in engine or equipment diagnosis and repair (agriculture or heavy equipment preferred)
- Previous supervisory or leadership experience preferred
- Strong understanding of agricultural equipment, diagnostics, and service workflows
- Experience with OEM warranty programs and Dealer Management Systems (IntelliDealer preferred)
- Valid driver’s license
- Ability to work extended hours during peak seasons
- Ability to lift up to 70 lbs and work indoors and outdoors in varying weather conditions
Core Responsibilities
Leadership & Team Development
- Coach, train, and develop service technicians to improve productivity, safety, and technical skills
- Monitor technician performance and conduct regular one-on-one performance reviews
- Promote a positive, accountable, and safety-focused work environment
Customer Service & Department Standards
- Ensure a professional, positive customer experience
- Resolve customer concerns and escalations promptly and fairly
- Maintain service department appearance and organization
Operations & Workflow Management
- Schedule and stage work and parts to maximize technician efficiency
- Ensure work orders are complete, accurate, and properly documented
- Verify inspections, testing, and repair quality before equipment return
Warranty & Financial Management
- Oversee warranty claims and ensure maximum recovery of labor and parts
- Monitor service KPIs, budgets, and departmental financial performance
Job Type: Full-time
Pay: $75,000.00-$119,299.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Saskatoon, SK S7T 1A8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your experience with a service department in Agriculture, Heavy Equipment or Automotive?
- Have you managed 2 or more people before? Please elaborate
- Have you managed people remotely before? Please elaborate
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Language:
Licence/Certification:
- Class 5 Licence (preferred)
Work Location: In person
