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Service Writer jobs

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    • 2+ years of experience in customer service, sales, hospitality, or automotive service.
    • Greeting customers and checking vehicles in for service.
  • View similar jobs with this employer
    • Opening and closing work orders.
    • Answering phone calls and greeting customers for the dealership.
    • Booking appointments for the shop.
  • View similar jobs with this employer
    • Opening and closing work orders.
    • Answering phone calls and greeting customers for the dealership.
    • Booking appointments for the shop.
    • Schedule service appointments and manage the service department's workflow.
    • As a Service Writer and Operations Supervisor, you will be the primary point of…
    • Excellent customer service, communication, and conflict resolution skills.
    • Proficiency with dealership management systems (DMS) and OEM service applications.
    • Greeting customers and scheduling service appointments.
    • 1–2 years of experience in customer service, administration, service coordination, or a similar role.
    • Provide prompt, courteous and accurate service to customers.
    • The Service Writer is the service customers first point of contact with the dealership.
    • Minimum 6 months of experience in a service writer or related role.
    • Maintain accurate service records and schedules.
    • $18–$22 per hour, based on experience.
    • Assist with scheduling and tracking CVIP inspections, preventative maintenance services, hose inspections, certifications, and regulatory repairs.
    • Previous automotive service management experience required.
    • Excellent communication and customer service abilities.
    • State-of-the-art facility and equipment.
    • Ability to upsell services effectively.
    • Upsell additional services based on customer needs.
    • Strong knowledge of automotive services and repairs.
    • Experienced in providing exceptional customer service.
    • Coaches team members to provide excellent customer service.
    • Work with and manage technicians.
    • Provide front-line sales and customer service for Small to Mid-Market Commercial Insurance accounts and more complex accounts.
    • Service advisor: 1 year (Preferred).
    • Examine every customer’s service history before completing repair order.
    • Verify service concerns; preferably accompany the…
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    • Scheduling and coordinating regular maintenance including preventive maintenance services.
    • Maintaining accurate, up to date service, repair, and maintenance…
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Job Post Details

Service Adviser - job post

Whitecourt Ford
2.5 out of 5 stars
4144 Kepler Street, Whitecourt, AB T7S 0A3
$50,000–$90,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$90,000 a year

Job type

  • Permanent
  • Full-time

Location

4144 Kepler Street, Whitecourt, AB T7S 0A3

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Store discount
  • Extended health care
  • On-site parking

Full job description

Join the Whitecourt Ford Team

Whitecourt Ford is looking for a Service Advisor to join our busy and growing Service Department. If you enjoy working with people, staying organized, and helping customers keep their vehicles running at their best, this could be a great opportunity to build a long-term career in the automotive industry.

We are proud to serve Whitecourt and the surrounding communities with a down-to-earth approach, honest advice, and a strong commitment to customer service. At Whitecourt Ford, we believe great people are the key to a great dealership experience.

What We Offer

  • Competitive base salary plus performance bonuses
  • Comprehensive health, dental, life, and disability benefits
  • Stable, full-time position with long-term career growth opportunities
  • Supportive team environment with experienced technicians and staff
  • Ongoing training and development opportunities
  • Employee pricing and dealership perks
  • Positive workplace culture focused on teamwork and community

What You’ll Do

As a Service Advisor, you will be the main point of contact between customers and our service team. Your role is to help customers understand their vehicle’s service and maintenance needs while ensuring repairs are completed efficiently and professionally.

Daily responsibilities include:

  • Greeting customers and checking vehicles in for service
  • Listening to customer concerns and documenting repair requests
  • Preparing repair orders, quotes, and maintenance recommendations
  • Communicating with technicians regarding vehicle repairs
  • Explaining service recommendations and costs clearly to customers
  • Providing updates on repair progress and timelines
  • Coordinating with the Parts Department for required components
  • Reviewing completed work with customers during vehicle pickup

What We’re Looking For

  • 2+ years of experience in customer service, sales, hospitality, or automotive service
  • Automotive dealership experience is considered an asset but is not required — training is provided
  • Strong communication and people skills
  • Ability to stay organized in a fast-paced environment
  • Positive attitude and strong work ethic
  • Comfortable using computers and dealership software
  • PBS experience is considered an asset
  • Valid driver’s license with a clean driver’s abstract
  • Ability to work occasional Saturdays

Why Whitecourt Ford?

At Whitecourt Ford, we value hard work, honesty, and treating both our customers and coworkers like family. Whether you already have dealership experience or are looking to start a new career path in the automotive industry, we want to hear from you.

Apply today and join a team that takes pride in serving our community.

Whitecourt Ford is an equal opportunity employer and welcomes applications from all qualified candidates. Only applicants selected for interviews will be contacted.

Pay: $50,000.00-$90,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount

Work Location: In person

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