Service Training Manager jobs

We’re looking for a Corporate Training Manager to oversee the planning, execution, and ongoing development of training programs across our restaurant operations. In this role, you’ll ensure all staff and management training materials are current, support new location openings, and deliver engaging training sessions that drive consistency, compliance, and operational excellence across the organization.

Working closely with restaurant leadership and cross-functional partners, you’ll play a key role in supporting team development, strengthening training practices, and ensuring our teams are set up for success.

This role is ideal for someone who is highly organized, detail-oriented, and thrives in a fast-paced, multi-location environment. The ideal candidate brings strong leadership, communication, and facilitation skills, along with a proactive, solutions-focused grounded in accountability, teamwork and continuous improvement.

Key Responsibilities

Training Program Execution & Delivery

· Coordinate, execute, monitor, and participate in training programs across the organization

· Facilitate training sessions, workshops, classes, and meetings for managers and teams

· Work with store management teams to ensure proper training is delivered across all locations

· Provide training to employees while ensuring all compliance requirements are met

Program Development & Continuous Improvement

· Develop training programs for both managers and staff

· Analyze current internal and outsourced training practices and identify opportunities for improvement

· Establish and monitor performance metrics aligned with organizational goals and strategies

· Create and update training content, including PowerPoint presentations and video materials

Operational Support & Leadership

· Provide leadership for employee relations through effective communication, coaching, training, and development

· Support and coach managers and teams to strengthen performance and development

· Coordinate and actively participate in new location openings

· Build strong relationships across teams and support collaboration across the organization

What You Bring

· Proven experience in restaurant operations, ideally as a General Manager or Assistant General Manager

· Strong knowledge of restaurant operations in a multi-location environment

· Excellent communication skills (both verbal and written), with strong presentation and public speaking ability

· Strong interpersonal skills with a professional attitude and presence

· Demonstrated leadership experience, with a focus on mentoring, coaching, and team development

· Strong organizational, time management, and multitasking abilities

· Strong analytical, critical, and problem-solving skills

· Ability to identify performance measures and implement improvements

· Ability to navigate high-pressure or complex situations with sound judgment

· Post-secondary education in Human Resources or a related field, or an equivalent combination of education and experience

Technical & Additional Skills

· Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and OneDrive

· Experience with HR and learning management systems (e.g., Absorb Powtoons, DayForce) is considered an asset

· Familiarity with e-learning tools or design platforms (e.g., Articulate Storyline, Canva, Adobe) is considered an asset

· Valid G driver’s license with access to a vehicle

Additional Information

· Salary Range: $70,000 – $95,000 total compensation (inclusive of salary and eligibility for annual bonus based on business results)

· Regular travel across Canada and the U.S. is required (up to 3 weeks at a time); candidates must meet applicable travel/visa requirements

· Flexibility is required, including overtime during peak periods

· Ability to lift up to 50lbs on occasion

· Combination of office-based work and in-restaurant training environments, including extended computer use

Apply now to play a key role is developing our teams, supporting new restaurant openings, and driving operational excellence across a high-performing, multi-location organization. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation, or age. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $70,000.00-$95,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person