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Service Manager jobs in Alberta

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    • Conduct monthly service meetings to communicate company objectives and policies.
    • Forecast and plan service requirements in conjunction with the Branch Manager.
    • View all Grupo NORS jobs - Red Deer jobs
    • Salary Search: Service Manager salaries in Red Deer, AB
    • Support marketing initiatives and service retention strategies.
    • Service advisor: 5 years (required).
    • Direct and schedule daily activities of all service staff.
    • 5+ years of proven experience in customer service, sales, or account management.
    • This role is responsible for managing customer relationships, processing parts…
    • 5+ years' experience in commercial HVAC and/or mechanical service operations, industrial equipment service, or other field service, environments involving…
    • This role will be a champion for safety and will differentiate through superior customer service.
    • Effectively manage and execute daily the service center…
    • Demonstrated commitment to innovation, motivating teams and promoting exceptional service delivery.
    • Working within the Executive Administration department and…
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    • Directs regional field operations by developing goals and direction approving activities controlling maintenance costs tracking facility scheduled preventive…
    • ITIL Foundations certification with additional intermediate level certifications in service transition, service operations, and CSI preferred.
    • Minimum of 5 years of related experience in resource management, field service operations, or project scheduling.
    • 40% Resource Management & Project Scheduling.
  • View similar jobs with this employer
    • Models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques.
    • Direct Supervision: Manage and lead all service department personnel, including technicians, shop foreman, washbay staff, service writers, and yard & delivery…
    • Experience managing customer relationships and third-party service providers.
    • Participating in customer and internal meetings, including regular service reviews…
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    • Automotive service or leadership experience preferred.
    • Passion for customer service and developing people.
    • Profit sharing and employee discounts.
    • Maintain daily awareness of service department metrics.
    • Full ownership and accountability for the service department.
    • Perform goal setting with direct reports.
    • As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People.
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Career Resources:

Service Manager
Grupo NORS
Red Deer, AB
$115,000–$125,000 a year
Apply on company site

Job details

$115,000–$125,000 a year
Dental care, RRSP
Monday to Friday
Red Deer, AB

Full job description

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Date: Oct 13, 2026

Location: Red Deer, Alberta, CA

Company: Nors

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.


Ready to take the next step in your career?

Your new opportunity might be right here.


We are looking for a Service Manager to join our team in Red Deer, AB.

What will you find here?

  • $115,000 - $125,000 annual Salary
  • Health and Dental Benefits
  • Company-sponsored RRSP/Pension Plan
  • Monday - Friday Schedule
  • A supportive team environment where your growth matters
  • Close mentorship and coaching from our leadership
  • The satisfaction of making a real impact every day

What's the challenge?

As the Service Manager, you play an integral role in managing the day‐to‐day operation of the service department in compliance with the company’s established policies and procedures. As well as ensuring compliance with environmental regulations and safety program. Working with the branch manager, you play a key role in attaining the company’s short and long‐term objectives. As part of the leadership team, you play a key role in recruiting and developing our employees.


Position Outline

  • Forecast and plan service requirements in conjunction with the Branch Manager
  • Recruitment and People Development
  • Leadership Development
  • Conduct monthly service meetings to communicate company objectives and policies
  • Determine repair methodologies and job flows to maximize the efficiency of the service department, and to maintain high levels of customer satisfaction and department profitability
  • Work Order Processing
  • Measure department performance with appropriate metrics and achieve set goals

What do we expect from you?

Experience Required:

  • Strong organizational skills
  • Good communications skills
  • Excellent customer relations skills
  • Good computer and systems knowledge
  • Strong Technical Expertise

Education Required:

  • Post secondary education or equivalent work experience

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!


At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.


All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.


making it work. making it happen.

Apply! »
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