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    • The Service Manager will also be responsible for upselling services, handling cash transactions, and maintaining efficient workflow within the service…
    • Monitor KPIs and improve service delivery.
    • Customer service: 3 years (required).
    • Manage and mentor a team of customer service representatives.
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    • Implementing key programs to grow and develop service throughput volume and profitability.
    • Establishing benchmark standards for service work order processing…
    • Excellent communication and customer service abilities.
    • Lead and manage all service and maintenance operations within the branch.
    • Employee vehicle purchase and service/parts discounts.
    • Minimum 3 years of automotive service management experience preferred.
    • 5+ years of experience in technical service, maintenance, or field service leadership.
    • Maintain accurate service records, reporting, and technical documentation…
    • 5+ years of leadership experience managing a service department within plumbing, HVAC, mechanical, facilities maintenance, or a related service business.
    • Act as main point of contact for service calls and provide proactive, responsive customer service via telephone and email.
    • Customer service: 3 years (required).
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    • Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your…
  • View similar jobs with this employer
    • Customer service in a sales and service capacity/environment.
    • Generate and promote service business through direct calls, targeted advertising, and Mazergroup…
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    • Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your…
  • View similar jobs with this employer
    • Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your…
  • View similar jobs with this employer
    • A strong commitment to customer service, with experience in a busy service and sales environment.
    • Develop and grow the service business through direct customer…
    • The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and…
    • Experience: 5+ years of experience in yachting marine service operations, technical coordination, or field service environments within the marine industry, with…
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Job Post Details

Service Manager - job post

Seaway Pools & Hot Tubs
4.3 out of 5 stars
27 Heritage Road, Markham, ON L3P 1M3
$55,000–$75,000 a year - Full-time

Job details

Pay

  • $55,000–$75,000 a year

Job type

  • Full-time

Location

27 Heritage Road, Markham, ON L3P 1M3

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Store discount
  • Extended health care
  • On-site parking

Full job description

Job Summary

We are seeking an experienced and dedicated Service Manager to oversee the daily operations of our technical service department. The ideal candidate will possess swimming pool and hot tub technical experience, with a background in repair, customer service, and sales. This role involves managing service technicians, ensuring high-quality repairs, and delivering exceptional customer experiences. The Service Manager will also be responsible for upselling services, handling cash transactions, and maintaining efficient workflow within the service department.

Duties

  • Supervise and coordinate daily operations of the service department to ensure efficient workflow and high customer satisfaction
  • Oversee and support service technicians in diagnosing and repairing pools and hot tubs, ensuring quality standards are met
  • Manage customer interactions, providing expert advice on repairs and maintenance options
  • Upsell additional services or repairs to enhance customer value and department revenue
  • Handle cash transactions accurately and maintain proper documentation of all financial activities
  • Develop and implement strategies to improve service efficiency, productivity, and profitability
  • Train, mentor, and evaluate staff to foster a professional and motivated team environment
  • Maintain compliance with safety standards and company policies at all times
  • Monitor inventory levels for parts and supplies necessary for daily operations

Requirements

  • Proven experience with a strong understanding of sales, repair processes, and customer service protocols
  • Mechanical knowledge is highly desirable to effectively oversee repair work
  • Demonstrated ability in upselling services while maintaining integrity and customer trust
  • Excellent communication skills with a focus on delivering outstanding customer service
  • Experience handling cash transactions accurately and responsibly
  • Strong leadership skills with the ability to motivate a team and manage multiple priorities effectively
  • Ability to analyze operational metrics to identify areas for improvement
  • Prior experience in swimming pool and hot tub repair or related fields is preferred but not mandatory
  • A valid driver’s license is required to facilitate movement when necessary

Pay: $55,000.00-$75,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount

Work Location: In person

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