Service Coordinator jobs
- CPKCWinnipeg, MB
- Full-time
- Weekends as needed +2
- Company pension
- This position is responsible for managing customer inquiries, coordinating the resolution of service issues, and delivering timely, accurate communications that…
View similar jobs with this employerService Coordinator Toronto, ON
Easily applyBEARCOM CANADA CORPToronto, ON M3B 1S1- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Provide in route and follow up calls to customers as part of customer service.
- Receive and schedule resources for trouble calls and for service projects.
View similar jobs with this employerService Coordinator Toronto, ON
Easily applyBEARCOM CANADA CORPToronto, ON M3B 1S1- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Provide in route and follow up calls to customers as part of customer service.
- Receive and schedule resources for trouble calls and for service projects.
Service Drive Thru Coordinator
Easily applyO'Regan Motors LimitedHalifax, NS B3K 4X1- Full-time
- Employee assistance program
- Meet and greet service customers in a friendly manner.
- Possess a basic knowledge of computers.
- Have a valid driver’s license.
Service Parts Coordinator
Easily applyBuhler Versatile Inc.Winnipeg, MB R3T 1T2- Full-time +1
- 40 hours per week
- Tuition reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- Minimum of two years’ experience in a customer service capacity.
- Take calls by phone and email for tractor parts.
- Assist Dealers with parts orders.
View similar jobs with this employerService Coordinator
Easily applyNewConvergint Technologies LtdDartmouth, NS- $55,000–$60,000 a year
- On call
- Tuition reimbursement
- Paid time off
- Dental care
- Designated paid holidays
- RRSP
- Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
- Company Holidays and Paid Time Off.
Field Support Coordinator
Easily applyersgPort-Cartier, QC- $30–$32 an hour
- Full-time
- Monday to Friday +1
- Vision care
- Dental care
- The Field Support Coordinator supports the Construction department with document control, performance of end-to-end inventory management, and other general…
- StelcoNanticoke, ON
- From $95,000 a year
- Full-time
- On call
- The Emergency Services & Security Department provides Security, Fire Inspection/Maintenance, Pass Control, Truck Scales services and additional support to…
Service Coordinator - Saskatoon
Easily applyManitoulin Group of CompaniesSaskatoon, SK S7R 0A2- Full-time
- Day shift +1
- Profit sharing
- Minimum 5 years in the service Operations.
- Work with parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for pm service and or…
Service Coordinator
Easily applyPaddock Transport InternationalStoney Creek, ON L8E 2L9- Strong communication and customer service abilities.
- Communicate with external service providers, dealerships, and vendors regarding repair status, estimates,…
Customer Service & Service Coordinator
Easily applyOften replies in 1 dayGabriele Brandsource Home FurnishingsLeamington, ON N8H 1M5- $25–$28 an hour
- Full-time
- Dental care
- Life insurance
- Disability insurance
- Store discount
- Company events
- Extended health care
- Clearly explain products, services, scheduling and service processes to customers.
- In this vital role, you will be the frontline ambassador for our clients,…
Service Coordinator
Easily applyNewSullivan FuelsNew Glasgow, NS- $38,000–$43,500 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- RRSP match
- RRSP Contribution
- Extended health care
- Scheduling service technicians including receiving and dispatching service calls.
- You will be responsible for overseeing our service department as well as…
Sales & Service Coordinator
Easily applyOften replies in 1 dayMaxim Environmental And Safety Inc.Mississauga, ON L5T 2H9- $55,000–$70,000 a year
- Full-time +1
- Vision care
- Dental care
- Extended health care
- On-site parking
- Support broader sales and service operations, including internal communication and service intake.
- Strong Client service skills with polished phone, email, and…
Regional Support Coordinator
Easily applyNewPrecision Health GroupHalifax, NS- $50,000–$60,000 a year
- Full-time +1
- On call
- Mileage reimbursement
- Vision care
- Dental care
- Company pension
- Commuter benefits
- RRSP match
- Post-secondary education in a health, human services, social services, or related field, or an equivalent combination of education and experience.
- Big Brothers Big Sisters of Pictou CountyNew Glasgow, NS
- $26.44–$33.38 an hour
- Full-time
- 40 hours per week
- Paid time off
- Vision care
- Dental care
- Life insurance
- Employee assistance program
- Disability insurance
- Reporting to the site manager, the youth services coordinator is often the first point of contact for youth and families and plays an important role in…
Purchasing & Customer Service Coordinator
Easily applyCRYOPAK INCAnjou, QC H1J 1R6- Full-time
- Assist sales and customer service teams with material and freight information when required.
- Create and issue purchase orders for raw materials, supplies, and…
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Job Post Details
Coordinator Customer Service - job post
Job details
Job type
- Full-time
Shift and schedule
- Weekends as needed
- Night shift
- Holidays
Location
Benefits
Pulled from the full job description
- Company pension
Full job description
Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
The Customer Service Coordinator plays a critical role in CPKC’s 24/7 Network Service Center, serving as a key link between customers, internal stakeholders, and field operations across our rail network. This position is responsible for managing customer inquiries, coordinating the resolution of service issues, and delivering timely, accurate communications that support exceptional service. Success in this role requires strong organization, sound judgment, and the ability to thrive in a fast-paced environment where responsiveness, collaboration, and customer focus drive results.
POSITION ACCOUNTABILITIES:
- Respond promptly and professionally to customer inquiries related to shipments, service updates, billing, systems, business processes, and CPKC digital tools, portals, and EDI/API platforms while promoting self-service capabilities
- Monitor shipments, service exceptions, customer requests, network conditions, and operational impacts, providing accurate and timely communication on shipment status, disruptions, delays, exceptions, and service changes
- Investigate, resolve, and follow through on customer concerns including missed switches, shipment delays, billing inquiries, system issues, and other service-related matters, escalating complex or high-impact issues while maintaining ownership through resolution
- Coordinate with internal stakeholders to resolve customer issues efficiently, support new customer onboarding activities, and ensure customers have the information, tools, guidance, and operational readiness required to ship successfully with CPKC
- Document and track customer interactions, requests, escalations, and resolutions accurately while managing multiple priorities in a high-volume, time-sensitive 24/7 operational environment with professionalism and a strong customer focus
- Stay informed of operational conditions, network impacts, and business changes, support performance metrics and service standards, complete required training, and identify recurring issues, service trends, and process improvement opportunities for leadership review
POSITION REQUIREMENTS:
- High school diploma or equivalent is required; post-secondary education in Business, Logistics, Supply Chain, Transportation, Communications, or a related field is considered an asset
- Experience in logistics, transportation, supply chain, rail operations, or a related industry is preferred, with customer service experience in a fast-paced operational, call center, or business-to-business environment considered an asset
- Strong communication, organizational, and time management skills with the ability to manage multiple priorities, maintain accuracy, and build effective relationships with customers and internal stakeholders
- Demonstrated ability to remain calm, adaptable, and solution-oriented in high-pressure, time-sensitive environments, with strong problem-solving skills and an ownership mindset to investigate issues, identify root causes, and drive resolution
- Proficiency with customer service systems, digital platforms, portals, Microsoft Office applications, and other business tools, with the ability to work independently and collaboratively in a team-oriented environment
- Fluency in English is required; French or Spanish language skills are considered an asset, and candidates must be willing and able to work shifts in a 24/7 operation, including days, evenings, nights, weekends, and statutory holidays as required by the position
WHAT CPKC HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee share purchase plan
- Performance incentive plan
- Annual fitness subsidy
- Part-time studies program
PRE-EMPLOYMENT REQUIREMENTS:
Background Investigation
- Criminal history check
- Education verification
- Professional references
BECOMING A RAILROADER:
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Management Conductor Program
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CULTURE OF INCLUSION:
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Req ID: 106438
- Department: Information Services & Network Service Centre (NSC)
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal & External
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