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Service Advisor jobs in Alberta

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    • Proficient in using automotive service software and other relevant computer applications.
    • Provide front-line customer service and sales for the Service…
    • View all Kia jobs - Calgary jobs
    • Salary Search: Service Advisor salaries in Calgary, AB
    • See popular questions & answers about Kia
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    • Upsells guests based on past service inquiries or interests.
    • 1-2 years of customer service experience.
    • The desire to provide a high level of customer service.
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    • The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing…
    • Minimum 3 years of service writing experience in a heavy truck or automotive environment is required.
    • Excellent customer service and communication skills, a…
    • Employee discounts for you and your family.
    • A part of McManes Automotive.
    • Greeting the customer, taking over the vehicle, and checking the quality and accuracy…
    • Experience in automotive service, customer service, or sales.
    • Managing service schedules and follow-ups to keep things running smoothly.
    • Estimating the cost and time needed for a wide range of repairs.
    • Welcoming customers and discussing their needs.
    • Ability to set and achieve targeted goals.
  • View similar jobs with this employer
    • Estimating the cost and time needed for a wide range of repairs.
    • Welcoming customers and discussing their needs.
    • Ability to set and achieve targeted goals.
    • Conduct monthly service meetings to communicate company objectives and policies.
    • Forecast and plan service requirements in conjunction with the Branch Manager.
    • Service advisor: 5 years (required).
    • Support marketing initiatives and service retention strategies.
    • Direct and schedule daily activities of all service staff.
    • Maintain service calendars and assign time to jobs.
    • Customer service experience 2+ years (Preferred).
    • Automotive service experience 2+ year (Preferred).
    • Keep customers informed throughout the service process.
    • Ask the right questions to understand customer needs and ensure accurate service recommendations.
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    • Strong communication and customer service skills.
    • Automotive sales or customer service background.
    • Welcome and assist customers throughout their service visit.
    • Prepare accurate service estimates and coordinate necessary repairs.
    • Your goal is to ensure the highest level of customer satisfaction by offering expert advice…
    • Service advisor: 3 years (required).
    • Previous automotive service advisor or dealership experience is preferred.
    • Ongoing training and professional development.
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Job Post Details

Service Advisor
Kia
·
3.6
100 Glendeer Circle SE, Calgary, AB T2H 2V4
$65,000–$106,000 a year
Full-time
Apply now

Job details

$65,000–$106,000 a year
Company events
Full-time
100 Glendeer Circle SE, Calgary, AB T2H 2V4

Full job description

Straightline KIA is looking for a Senior Service Advisor looking to grow into a leadership position.


Job Duties:

  • Provide front-line customer service and sales for the Service Department.
  • Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
  • Work with customers to address their questions or concerns.
  • Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
  • Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
  • Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
  • Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
  • Advising customers how to look after their vehicles and book maintenance appointments.
  • Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
  • Maintain records of all services performed and ensure that all documentation is complete.
  • Promote dealership service and parts sales, including special promotions and discounts.
  • Ensure compliance with all safety and environmental regulations.
  • Perform other duties as assigned by the Service Manager/Fixed Operations Manager.


Successful Candidates Possess:

  • Minimum high school diploma or equivalent, Post-secondary education is preferred.
  • Previous experience as a Service Advisor within the automotive industry is a must.
  • Strong automotive knowledge and understanding of vehicle systems and repairs.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Proficient in using automotive service software and other relevant computer applications.
  • Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.


Why Work for Straightline KIA:

  • Inclusive and diverse environment.
  • Collaborative and team-oriented atmosphere.
  • Supportive work environment.
  • Health and wellness initiatives.
  • Community involvement activities.
  • Exciting company events.
  • Employee purchase plans and company discounts.
  • Our values and missions.
  • Company benefits.
  • Career advancement.

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