Senior Technical Support Engineer jobs

The IT Specialist holds a full responsibility and accountability for analyzing network speed and performance, and making sure any upgrades stay within the company’s budget. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. Duties and responsibilities in an IT Business Analyst job description may include:

DUTIES AND RESPONSIBILITIES

• Assessing a company’s information system and identifying gaps that need to be addressed
• Manage and maintain network infrastructure, including routers, switches, firewalls,
• Maintain, troubleshoot, repair and administer firewalls, local area networks (LANs), wide area networks (WANs), servers and computer workstations.
• Monitor network performance (availability, utilization, throughput, goodput, and latency), test for weaknesses, provide suggestions for improvement, and organize maintenance activities.
• Maintain optimal services in accordance with company standards and expectations.
• Install, configure, test, and maintain software and hardware. Such as computers, printers, servers, operating systems etc.
• Regularly check to ensure that systems are up-to-date. Install critical updates across networked assets to limit the organizations security exposure.
• Maintain licences and upgrade schedules.
• Develop and abide by protocols for the use of IT across departments and projects.
• Communicating these gaps to the management in a simplified manner
• Ensuring all systems run smoothly and efficiently
• Ensuring security and privacy measures are in place
• Monitoring security certificates and ensure the organization’s compliance with requirements
• Troubleshooting and providing technical support to the company staff whenever needed.
• Facilitate staff onboarding for initial setup and training
• Review existing IT systems and internal processes
• Install, Upgrade and Maintain service availability for all computer stations
• Manage daily user’s requests and assigned activities by the manager
• Collect and analyze data to identify areas for improvement within an organization's IT infrastructure
• Develop, implement and apply policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems, and to ensure that all systems and processes meet organization standards and user requirements
• Develop quality assurance procedures and tests for the development and improvement of new and existing systems
• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made
• Perform preventive maintenance tasks on computer systems.
• Ensuring the integrity of data storage and backup systems
• Monitoring security tools and identifying potential security risks
• Managing the configuration of operating systems
• Anticipating potential problems and resolving them before they impact users when possible
• Creating detailed reports about company networks, software, and hardware
• Tracking user behaviour to improve future versions of company software
• Other duties as assigned.

QUALIFICATIONS

• University degree in Computer Science or relevant engineering degree.
• 3-5 years of hands on experience as an IT Specialist experience, preferably in a manufacturing or industrial environment.
• Extensive experience with Microsoft Windows, Cisco, Fortinet, HP, Ealton.
• Familiarity with Infor Visual Manufacturing and CloudSuite SyteLine is an asset.
• High degree of analytical skill, root cause analysis, process of elimination and problem solving
• Highly organized, excellent in time management and ability to prioritize daily tasks
• Strong leadership skills with experience in managing teams and developing talent.
• Advanced negotiation skills with a proven track record of cost savings and supplier management.
• Advanced knowledge of LAN/WAN technologies (HPE Aruba switches, Ubiquiti).
• Strong knowledge of IT standards, policies and procedures.
• Advanced experience with Windows Server operating systems and Active Directory (on-prem and Microsoft Entra).
• Knowledge of data security best practices.
• Proficient in troubleshooting hardware/software and system integration
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience in contract management and supplier agreements.
• Must have a valid passport and be able to travel to US frequently as per business needs.

Benefits:

• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing

Experience:

• Microsoft Windows, Cisco, Fortinet, HP, Ealton, CloudSuite: 3 years (required)

Willingness to travel:

• 25% (required)

Work Location: In person

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Vision care

Application question(s):

• Do you have hands on experience in the Visual Basic for Application (VBA), Structured Query Language (SQL), Microsoft Access to make automated reports.
• Do you have experience installing, configuring, and maintaining hardware and software across an organization?
• Do you have a valid passport or visa, and are you able to travel to the US frequently for business?
• What's your experience managing security certificates and compliance

requirements?

• Do you have experience working with Time & Attendance systems, performance management platforms, and manufacturing costing processes.
• Do you have hands on experience implementing and working on a Visual Manufacturing ERP System?
• How many years of experience do you have working with Microsoft Windows, Cisco, Fortinet, HP, Ealton.
• How many years of experience do you have working on LAN/WAN technologies (HPE Aruba switches, Ubiquiti) in a manufacturing environment?

Education:

• Bachelor's Degree (required)

Experience:

• IT Specialist Manufacturing Environment: 3 years (required)

Willingness to travel:

• 25% (required)

Work Location: In person