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Job Post Details

Chef de projet client senior / Senior Client Project Manager - job post

Trane Technologies
3.3 out of 5 stars
Montréal, QC H3A 2A6
$93,638.33–$131,285.00 an hour - Full-time
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Job details

Pay

  • $93,638.33–$131,285.00 an hour

Job type

  • Full-time

Location

Montréal, QC H3A 2A6

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.


À ce titre, vous miserez sur votre capacité à créer des liens afin d’établir une relation de confiance et de transparence avec vos clients. Le chargé de projet clients sont responsables de nos relations clients les plus importantes de la vente à l’installation, sans oublier le déploiement de l’algorithme. La mise en place de notre technologie comprend un certain nombre de jalons et le CPC doit souligner l’achèvement de ces étapes et articuler leur valeur dans la modernisation des propriétés du client.

En outre, les cadres de BrainBox AI sollicitent les idées de l’équipe de la réussite pour améliorer l’expérience client et vous devrez contribuer continuellement à ces efforts, de façon directe et indirecte à votre rôle particulier. Si vous êtes enthousiaste à l’idée de résoudre les défis susmentionnés et souhaitez joindre une équipe accomplie qui intègre une technologie écoénergétique autonome à l’environnement bâti, ce rôle vous conviendra parfaitement!

Vos tâches

  • Être le principal point de contact entre BrainBox AI et les divers participants de tout déploiement de notre technologie.
  • Communiquer et offrir une valeur à nos clients tout au long du cycle de vie de leur projet avec BrainBox AI en maintenant une cadence régulière avec eux.
  • Être un partenaire de confiance pour le client tout au long du projet de validation de principe ou du contrat commercial.
  • Comprendre les résultats du client et gérer ses attentes en communiquant avec lui, en analysant ses mesures et son utilisation et en obtenant d’autres rétroactions pour assurer que les niveaux d’activités et de participation demeurent élevés.
  • Représenter la voix du client et fournir des commentaires sur le processus d’installation, la procédure d’intégration, la surveillance, le service à valeur ajoutée continu et le soutien.
  • Être le principal point de contact pour la planification et la coordination d’une installation irréprochable, l’intégration des nouveaux clients, la formation des utilisateurs finaux et le soutien après installation.
  • Collaborer avec l’équipe responsable de l’intégration pour optimiser les applications de BrainBox AI conformément aux exigences et attentes des clients et résoudre les problèmes techniques soulevés par les clients.
  • Évaluer le niveau de participation des clients avec la société et fournir une rétroaction aux autres équipes sur des améliorations à apporter aux produits et services.
  • Repérer les possibilités que les clients agissent à titre de promoteur de BrainBox AI (p. ex. témoignages, études de cas).

Ce dont vous aurez besoin pour réussir

  • B. Com., B. Sc. ou B. Ing., expérience technique ou avec les systèmes de CVC un atout.
  • Au moins 2 années d'expérience en réussite client ou en chargé des comptes au sein d’une société de logiciels.
  • Expérience dans la création et l’entretien de relations tout en s’efforçant d’atténuer les désabonnements et de stimuler la participation, les renouvellements et la fidélité ainsi que la rétention des clients.
  • Capacité à créer une structure dans les situations ambiguës et à concevoir et réaliser des stratégies efficaces.
  • Présence professionnelle et aptitudes à la communication impressionnantes.
  • Solides compétences en prise de parole en public et en présentation.
  • Niveau élevé d’organisation, de collaboration et de minutie.
  • Passion pour la technologie et enthousiasme à l’idée de faire partie d’une société de logiciel-service à forte croissance.
  • Expérience de travail avec des équipes interfonctionnelles (p. ex. ventes, produit, marketing, TI, exploitation).
  • Expérience en chargé de projet (p. ex. MS Project, LiquidPlanner ou autre).
  • Maîtrise de MS Excel et PowerPoint privilégiée.

Exigences linguistiques

  • Le bilinguisme français-anglais est requis.

  • En plus de la maîtrise du français, les candidats retenus doivent avoir une parfaite maîtrise professionnelle de l'anglais afin de pouvoir soutenir et collaborer avec des clients, des collègues et/ou diverses parties prenantes anglophones.

***English Follows

As the Client Project Manager, you will leverage your relationship building ability to establish trust and transparency with your clients. Client Project Managers are responsible for our most important client relationships from the point of successful sale through installation and into algorithm deployment. Implementation of our technology involves a number of milestones, and the CPM is expected to highlight completion of these stages and articulate their value in modernization of client properties.

Additionally, BrainBox AI executives look to the Client Project team for insights into how we can improve our client experience, and you will be expected to continuously contribute to these efforts, directly and indirectly relating to your specific role. If you are excited by the prospect of solving the challenges articulated above and are interested in joining an accomplished team bringing autonomous energy-efficiency technology to the built environment, this role will be perfect for you!

What you will do:

  • Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology
  • Communicate and deliver value to our clients throughout their project life cycle with BrainBox AI by maintaining a regular cadence with them
  • Be the trusted partner for the client over the life of a Proof-of-Concept (POC) project and/or a Commercial Contract
  • Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and client engagement levels are kept high
  • Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support
  • Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, training of end users and as post installation support
  • Collaborate with the onboarding team to optimize BrainBox AI applications as per Clients’ requirements and expectations and troubleshoot technical issues raised by clients
  • Gauge clients’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies)

What you will bring:

  • BCom/BSc/BEng, technical and/or HVAC experience a plus
  • 2+ years’ experience in project management or account management at a software company
  • Experience building and maintaining relationships while working to mitigate churn and drive engagement, renewals, client loyalty and retention
  • Ability to create structure in ambiguous situations and design and execute effective strategies
  • Impressive executive presence and communication abilities
  • Strong public speaking and presentation skills
  • Highly organized, collaborative, and detail-oriented
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, IT, Operations)
  • Project management (e.g. MS Project, Liquid Planner, other) experience
  • Proficiency in MS Excel/PowerPoint preferred

Language Requirements

  • French-English bilingualism is required.
  • In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders.

Annual Base Salary Range or Hourly Base Pay Range:

$93,638.33 - $131,285.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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