Senior Account Manager jobs in Rouge, ON

Who is Grace Foods?

Grace Foods is Canada's leading manufacturer and premier distributor of Caribbean food and beverage products for retail customers across Canada and international markets. We are proud to hold the #1 or #2 position in Canada for coconut water, coconut milk, malt beverages and are a leading brand in Jerk Sauces and seasonings. Our family of brands, including the well known and respected Grace brand, competes in over 20 categories such as coconut water, coconut milk, carbonated beverages, juices and drinks, canned meat and fish, plantain chips, coconut oil, hot pepper and jerk sauces, cornmeal, rice, oats, canned vegetables, dry soup, and more. We are also the exclusive Canadian distributor of Santo Domingo coffee, VitaMalt, P.A.N flour, Excelsior crackers, Ovaltine biscuits and powder beverages, Shirley and Munchee cookies, and LaFe. Our portfolio of products continues to grow and so will you!

Position Summary

Reporting to the VP of Sales, National/Chain Accounts, the National Account Manager (NAM) will be primarily responsible for developing and maintaining strategic relationships and achieving account-specific revenue and profit targets.

The NAM is also accountable for the development and implementation of the annual business plan, forecast accuracy, promotional execution, distribution targets, new item listings, SRP management, and retail execution. This position is responsible for customer headquarter calls and the ability to build relationships internally and externally.

We’re looking for someone who embodies our values of honesty, trust, drive, bravery, self-motivation, adaptability, and teamwork. If you’re looking to be part of a collaborative, growth-driven, entrepreneurial environment where results are valued over politics, this is the right place for you.

This partially remote position requires in-office attendance 3 days per week and offers increased responsibility with business growth. The ideal candidate must be located in the GTA. This position requires limited travel.

Your primary objectives will be to:

· Build and maintain strong relationships with key head-office contacts to drive customer satisfaction, loyalty, and long-term growth.

· Provide weekly reporting on month to date sales results and creatively provide solutions to gaps to plan to deliver the annual budget

· Analyze sales data to identify risks and opportunities to drive growth, profitability and develop annual sales KPIs

· Lead customer business reviews, top-to-top meetings, negotiations, promotional planning, and product launch execution.

· Leverage insights to develop the annual ad grid (ability to build a promotional calendar) and implement trade promotions

· Prepare and present quarterly business reviews highlighting opportunities and risks and recommendations to improve results.

· Support/lead all account negotiations under the direction of the VP of Sales

· Own trade spend and promotional budgets, from investment planning through post-event evaluation to maximize ROI and ensure financial accountability.

· Collaborate and build positive working relationships with all internal teams including; CPFR, Procurement, Marketing, etc. to align customer strategies and plans.

· Proactively identify, create and contribute to new channel growth opportunities

· Partner with procurement and demand planning to develop accurate forecasts

· Lead cross-functional project teams to ensure flawless execution.

You are…

· Commercially driven and highly competitive, with a passion for winning, growing the business and consistently delivering revenue and profit targets.

· Action-oriented with a strong sense of urgency, able to prioritize what matters, follow through relentlessly and keep things moving in a demanding retail environment.

· Open to learning, receptive to constructive feedback, and quick to take meaningful action

· A true owner of the business who takes accountability for results, identifies gaps early and proactively finds solutions rather than waiting for direction

· Resilient and solutions-focused, someone who stays positive when faced with obstacles, finds another path forward and doesn't make excuses when things get difficult.

· A confident and brave negotiator, comfortable challenging customers respectfully, defending the business and working toward mutually beneficial outcomes.

· A relationship builder and strong communicator who earns trust with customers and internal partners, communicates openly when issues arise and brings people together to get results.

You have…

· Bachelor's degree in a relevant field (e.g., business, marketing, psychology)

· 10+ years of CPG sales experience managing Walmart or LCL (a must), with cross-functional experience in Trade Marketing/Sales Strategy/Category Management

· Experience in CPG food industry (ethnic foods) preferred

· Exceptional communication, presentation, and relationship management skills.

· Demonstrated success in meeting or exceeding sales targets

· Proficient with Microsoft Office suite (Excel, Word, Power Point, Outlook)

· Financial acumen, understanding of P&L’s, ability to forecast accurately

· Ability to interpret financial data to make decisions and influence outcomes. This includes margins, retail math, forecast/projections, velocities, with an analytical mindset and drive to grow margins

· Proven ability to thrive in a fast-paced, detail-oriented environment.

· A valid driver’s licence for local travel across the GTA.

What Grace offers...

· A competitive salary, car allowance, including a target bonus and benefits package

· Health, dental & vision insurance, with options to fit you & your family's needs

· Business casual office dress code - feel free to wear your Grace gear

· Flexible work from home/office

· Stock up on your favorite Grace products to share with your family & friends, through a cost program

Compensation Package

Compensation Package: $90,000 - $120,000 CAD annually + Bonus Eligibility

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Describe a time when you analyzed sales metrics (such as margins, velocities, or forecast data) to identify a business risk or opportunity. What specific action did you take to protect or grow the account's profitability?
• This role is based in a hybrid capacity requiring in-office attendance 3 days per week in the Greater Toronto Area (GTA). Are you located in the GTA and fully comfortable commuting to the office 3 days a week?
• Do you have direct account management experience with Walmart and or Loblaw ?

Work Location: Hybrid remote in Richmond Hill, ON