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    • Proven customer service skills with a focus on guest satisfaction.
    • Promote loyalty programs and additional services to enhance the guest experience.
    • The Front Desk Clerk must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Provide information on hotel facilities and services, including information and services required for guests with special needs,.
  • View similar jobs with this employer
    • Provides courteous and professional guest services.
    • Excellent communication and customer service skills.
    • If you have experience in restaurants, retail, or…
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    • Strong customer service and communication skills.
    • This position is responsible for providing excellent guest service during while completing the hotel’s daily…
    • Previous customer service experience preferred.
    • Une expérience préalable en service à la clientèle est préférable.
    • Minimum Grade 12 education or equivalent.
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    • Strong customer service and communication skills.
    • This position is responsible for providing excellent guest service during while completing the hotel’s daily…
    • Customer service: 1 year (preferred).
    • Strong customer service skills with a focus on guest satisfaction.
    • Provide information about hotel services, facilities,…
    • Passion for providing excellent guest service.
    • Previous hotel and/or guest service experience.
    • In this key guest service role, they ensure guests needs and…
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    • Good communication and customer service skills.
    • Previous customer service or hospitality experience preferred.
    • Customer service: 1 year (preferred).
  • View similar jobs with this employer
    • Good communication and customer service skills.
    • Previous customer service or hospitality experience preferred.
    • Customer service: 1 year (preferred).
    • A passion for customer service and a strong attention to detail;
    • Be an expert on local and onsite services and be able to provide information about them;
    • Deliver exceptional service to all our guests.
    • Always demonstrate a high level of customer service.
    • Use up-selling techniques to promote hotel services and…
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    • Good communication and customer service skills.
    • Previous customer service or hospitality experience preferred.
    • Customer service: 1 year (preferred).
    • The Welcome:* Creating memorable first impressions through warm check-ins, explaining amenities, and ensuring guests feel valued from the moment they arrive.
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Job Post Details

Guest Service Agent - job post

Westin Bear Mountain Resort & Spa
4.0 out of 5 stars
1999 Country Club Way, Victoria, BC V9B 6R3
$21–$23 an hour - Full-time

Job details

Pay

  • $21–$23 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Morning shift
  • Evening shift

Location

1999 Country Club Way, Victoria, BC V9B 6R3

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • On-site parking

Full job description

Join Our Team at The Westin Bear Mountain Resort & Spa

About Us
Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a premier 5-star destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest.

The Opportunity
We are currently seeking a dynamic and customer-focused Guest Service Agent to join our front desk team. This role is ideal for someone who thrives in a fast-paced, high-end hospitality environment and takes pride in providing warm, attentive, and intuitive service. While previous hotel experience is an asset, we welcome candidates with strong transferable skills and a passion for guest relations.

Key Responsibilities

  • Warmly welcome and check in guests, ensuring a seamless arrival experience
  • Confirm reservations, process payments, and assign accommodations
  • Handle guest requests with professionalism and discretion, maintaining confidentiality at all times
  • Manage incoming calls, assist with reservations, and provide concierge-level guidance
  • Collaborate with other departments to ensure guest satisfaction and smooth operations
  • Promote loyalty programs and additional services to enhance the guest experience
  • Balance working independently with being an engaged, supportive team member

Qualifications

  • Proven customer service skills with a focus on guest satisfaction
  • Previous hotel experience, particularly in front desk operations
  • Proficiency in handling multi-line phone systems
  • Strong hospitality skills to enhance guest experiences
  • Bilingual or multilingual abilities preferred for effective communication
  • Excellent phone etiquette and interpersonal skills

What We Offer

  • A stunning workplace at the top of Bear Mountain in Langford
  • Complimentary on-site parking for staff
  • Access to our premium fitness facility
  • Delicious, complimentary staff lunches daily
  • A supportive and collaborative work environment that values employee well-being

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you commit to morning, mid and evening shifts as well as weekend shifts?

Work Location: In person

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