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Job Post Details

Office Clerk
Ricoh
·
3.4
Burnaby, BC
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Burnaby, BC

Full job description

Office Clerk

Responsibilities:

  • Managing Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy and compliance with established procedures
  • Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience
  • Coordinating with external vendors for services such as catering and car detailing
  • Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution
  • Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution
  • Maintaining a clean, organized, and visually appealing Company Store environment
  • Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage
  • Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements
  • Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness
  • Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December
  • Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability
  • Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained
  • Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks
  • Assisting other service areas as required to support daily operations and team collaboration

Qualifications:

  • High School Diploma or equivalent work experience
  • Previous experience in customer service, retail, hospitality or a similar role is an asset

Skills:

  • Excellent customer service and interpersonal skills
  • Strong verbal and written communication skills
  • Ability to anticipate customer needs and provide proactive support
  • Strong organisational skills and attention to detail
  • Ability to multitask, prioritise tasks and manage changing deadlines
  • Strong problem-solving skills and ability to work independently with minimal supervision
  • Positive, friendly and professional attitude
  • Strong work ethic, accountability and follow-through
  • Basic computer skills and ability to work with online platforms and point-of-sale (POS) systems
  • Ability to lift up to 30 lbs. as necessary

Other:

  • Present a professional image at all times when interacting with employees, visitors and vendors
  • Job responsibilities include, but are not limited to, the duties outlined above and may change based on operational requirements

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