Retail System Technical Lead jobs

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Overview

The Level 3 IT Service Technician role is a senior technical resource responsible for managing complex escalations, infrastructure design, and delivery of advanced IT solutions across customer environments. You will lead projects, mentor junior staff members, and work hands-on within our system architecture, virtualization, cloud infrastructure, and networking. This role is strategic, independent, and requires regular customer site visits.

Key Responsibilities

• Lead resolution of high-complexity technical incidents and conduct root cause analysis.
• Design, implement, and maintain infrastructure solutions across customer sites.
• Guide client infrastructure upgrades, migrations, and transformation projects.
• Own responsibility for backups, patching, endpoint security, and system optimization.
• Act as an escalation point for junior team members while providing leadership, education, and mentorship.
• Create and maintain detailed environment documentation and SOP’s.
• Participate in project scoping, solution design, technical reviews, and customer-facing discussions to ensure successful solution delivery.
• Support cybersecurity initiatives through implementation of security controls, vulnerability remediation, backup validation, and adherence to security best practices.
• Assist with technical presales opportunities by providing solution recommendations, effort estimates, and technical expertise during customer engagements.
• Maintain ownership of assigned projects, escalations, and customer issues through to resolution, ensuring high levels of customer satisfaction.

Qualifications

• Post-secondary education in Information Technology, Computer Science, Network Administration, or a related field, or equivalent combination of education and experience.
• Minimum 5+ years of progressive experience supporting and administering complex IT environments.
• Proven experience leading technical projects and managing complex technical implementations and escalations.
• Advanced knowledge of M365, Active Directory, DNS/DHCP, and Microsoft Windows Server.
• Advanced networking knowledge including routing, switching, VLAN's, VPN's, wireless technologies, and network troubleshooting.
• Ability to manage multiple priorities, projects, and customer engagements simultaneously.
• Valid drivers license and ability to travel to customer locations.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

• Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
• 24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
• Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
• RPP Matching Program – up to 5.5% employer matching.
• Vacation accrual starts on Day 1
• Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
• Professional Development & Training Programs – to support each employees continuous growth.
• Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

• Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
• National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
• POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
• Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

Our customers trust us to keep their technology running so they can stay focused on what matters most – their business, their people, and the communities they serve!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $90,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person