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Reservation Clerk jobs

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    • Job CategoryRooms & Guest Services Operations.
    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    • View all Marriott International, Inc jobs - Toronto jobs - Front Desk Agent jobs in Toronto, ON
    • Salary Search: Front Desk Clerk salaries in Toronto, ON
    • See popular questions & answers about Marriott International, Inc
    • Clearly explain rates, availability and cancellation policies pertaining to the reservation.
    • Use a consultative sales approach to identify guests’ needs and…
    • Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
    • $26.10 to $27.65 per hour.
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    • H The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for…
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    • Make every booking count: Identify opportunities to improve reservation processes, enhance the guest experience, and maximise hotel revenue.
    • This role offers the flexibility to work 3 days in office and 2 days remote.
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    • A Reservation Agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries,…
    • The Sales and Reservations Coordinator will be responsible for providing guests and travel agents with the highest level of customer service and creating a…
    • In this vital role, you will be the welcoming face of the hotel, providing exceptional customer service and ensuring smooth check-in and check-out processes.
    • Make every booking count: Identify opportunities to improve reservation processes, enhance the guest experience, and maximise hotel revenue.
    • Maintain accurate reservation records and guest communications.
    • Identify and communicate reservation discrepancies to the Reservations Supervisor.
    • Interface with clients and suppliers from the client’s initial contact with Rental Escapes through to the time of villa reservation (booking).
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Job Post Details

Front Desk Clerk
Marriott International, Inc
·
4.0
Toronto, ON
$24.42–$27.13 an hour
Full-time
Apply on company site

Job details

$24.42–$27.13 an hour
Full-time
Toronto, ON

Full job description

Additional Information
Job Number26119998
Job CategoryRooms & Guest Services Operations
LocationTerminal 3, Toronto AMF, P.O. Box 3000, Toronto ON L5P 1C4, Canada
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $24.42-$27.13 per hour

POSITION SUMMARY


Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.


Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Notification to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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