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Job Post Details

Front Desk Agent/Night Auditor
118 6th Street, Prince Rupert, BC V8J 3L7
$20 an hour
Part-time, Permanent, Full-time

Job details

$20 an hour
Discounted or free food
Part-time, Permanent, Full-time
Night shift, Day shift
118 6th Street, Prince Rupert, BC V8J 3L7

Full job description

Prestige Oceanview Hotel in Prince Rupert, BC is looking for a full-time or part-time Front Desk Agent/Night Auditor (also known as a Guest Services Agent/Night Auditor).

Who are we?

We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.

Read our story at: https://www.prestigehotelsandresorts.com/our-story/

What is in it for you?

  • Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna's House and our Go Green Program)
  • Competitive hourly wage ($20 per hour)
  • Restaurant and hotel discounts

Duties & Responsibilities:

  • Provides courteous and professional guest services
  • Utilizes instinctive upselling techniques and negotiate rates to maximize revenue and occupancy levels
  • Maintains order and cleanliness at the front desk
  • Handles guest accounts
  • Assists guests on arrival, departure and during their stay
  • Operates the telephone console
  • Processes reservation and cancellation requests
  • Post room and tax
  • Perform food and beverage audit if required
  • Reconcile postings, charges and cash for the day
  • Balance all summaries to main computer system
  • Balance all cashiers’ postings for the day
  • Post any incidental charges required
  • Prepare all required daily and summary reports
  • Perform back up of computer system
  • Maintains guest security and safety measures
  • Report all system problems to management
  • Balance all outlets summaries to the main computer
  • Recognize trends in the outlets and room revenue
  • Perform other duties as directed by the General Manager

What does an ideal candidate look like?

  • Must be willing to work both day shifts & Night Audit shifts (11 PM - 7 AM)
  • Excellent communication and customer service skills
  • Must have strong written and verbal skills
  • Front desk experience is an asset but NOT required
  • Must be willing to get Basic First Aid
  • Must be legally entitled to work in Canada

Pay: $20.00 per hour

Benefits:

  • Discounted or free food

Work Location: In person

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