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    • The Sector Supervisor plays a key leadership role, overseeing staff members working at a group of Alberta Health Services | Health Shard Services (AHS/HSS)…
    • We provide parking management, enforcement, maintenance, and event services across Edmonton and Area, supporting healthcare facilities, commercial properties,…
    • Red Deer and Area | Parking Compliance Ambassador *.
    • Precise ParkLink (West) Ltd. (Precise).
    • Position Type: Full-Time (Availability to include days/evenings/…
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    • Edmonton, AB | Full-Time | Monday – Friday | 8:30 AM – 5:00 PM.
    • As a Parking Administrative Assistant | Customer Experience Representative*, you'll play an…
    • They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
    • They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
    • The team lead, reports to the parking supervisor and is responsible for a specific parking locations to ensure company operations, policies and procedures are…
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    • Job Type: Part-time/Casual.
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Job Post Details

Northern Alberta | Parking Operations Supervisor - job post

Precise ParkLink (West) Ltd.
Edmonton, AB T5H 3K6
$50,000–$52,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$52,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Evenings as needed
  • Monday to Friday

Location

Edmonton, AB T5H 3K6

Benefits

Pulled from the full job description

  • On-site parking

Full job description

About Precise ParkLink

At Precise ParkLink (West) Ltd., we’re committed to a workplace built on integrity, trust, courage, and collaboration. The Sector Supervisor plays a key leadership role, overseeing staff members working at a group of Alberta Health Services | Health Shard Services (AHS/HSS) parking locations and ensuring smooth operations, and exceptional customer service across all assigned sites.

This role directly supports frontline AHS Parking Compliance Ambassadors, and Customer Service Representatives, maintaining a safe, efficient, and customer-focused parking operation across multiple regions.

Travel & Work Area

This position requires frequent travel to AHS parking locations, including:

  • Edmonton and Area.
  • Grande Prairie
  • Fort McMurray

Travel includes staff training, site audits, operational support, and client meetings.

A valid Alberta Class 5 licence and clean driver abstract are required.

What You Will Be Doing

Administration

  • Manage, through support focused efforts, parking-related staff members assigned to AHS parking related roles.
  • Respond promptly and accurately to client needs.
  • Ensure compliance with AHS and Precise ParkLink policies, procedures, and safety standards.
  • Attend client meetings with the Operations Manager.
  • Review monthly staff timesheets and staffing reports provided to AHS
  • Oversee incident investigations (injuries, vehicle damage, etc.).
  • Ensure Accounting receives accurate monthly invoicing information.
  • Ensure all staff operate in alignment with Precise ParkLink (West) Ltd.'s Vision, Mission, and Values, consistently demonstrating a strong “lead-by-example” leadership approach

Operations

  • Establish and maintain operational procedures for each AHS site.
  • Analyze workflows and implement improvements to enhance efficiency and service quality.
  • Coordinate daily with Mobile Parking Enforcement and Parking Ambassadors.
  • Support enforcement activities and ensure proper violation protocols are followed.
  • Confirm accurate and consistent completion of incident reports (including Kintone).
  • Monitor lot conditions for cleanliness, accessibility, and safety; coach staff as needed.
  • Provide on-site training for field staff in customer service, wayfinding, and equipment troubleshooting.
  • Oversee revenue and operational audits with Managers.
  • Coordinate with AHS on hang tags, special access passes, and operational changes.
  • Support strategies to maximize revenue across all operations.
  • Periodically assume frontline duties as needed to ensure uninterrupted operations and fulfillment of all client requirements.

Human Resources

  • Supervise and support Mobile Parking Enforcement and Parking Ambassador teams.
  • Ensure hiring requirements and staff credentials are properly maintained.
  • Validate:
  • Alberta Class 5 licence
  • 5-year driver’s abstract (clear, within 30 days)
  • 3-year insurance experience letter
  • Criminal Record Check
  • Conduct performance reviews and provide coaching or corrective action when required.
  • Participate in recruitment and interviewing of field staff.
  • Approve and submit payroll for all assigned staff.

Training & Competency Development

Ensure all frontline staff complete required and recommended training, including:

  • AHS Policies & Procedures
  • Customer Service Orientation
  • Kintone Incident Reporting
  • Non-Violent Crisis Intervention (NVCI)
  • First Aid & CPR
  • Conflict Management & Resolution
  • Precise ParkLink operational training for CSR, Parking Ambassador, and Mobile Enforcement roles

You may deliver training modules and verify completion for all assigned personnel.

Required Qualifications

  • A combination of relevant education and experience will be considered.
  • Experience supervising multi-site operations (parking, security, facilities, or customer service preferred).
  • Strong understanding of P&L, operational metrics, and budgeting.
  • Valid Alberta Class 5 licence and clean 5-year abstract.
  • Ability to pass a Criminal Record Check and legally work in Canada.
  • Strong customer service background with the ability to manage escalations.
  • Excellent written and verbal communication skills.
  • Intermediate to advanced skill in Excel, PowerPoint, and Microsoft Office.
  • Strong analytical thinking and problem-solving abilities.
  • Proven ability to coach and lead diverse frontline teams.
  • Monday–Friday availability with flexibility for occasional evenings/weekends.
  • Ability to travel regularly across multiple regions.
  • Non-Violent Crisis Intervention Training (Can be incorporated as part of onboarding)
  • First Aid and CPR (Can be incorporated as part of onboarding)
  • Conflict Management and Resolution Training (Can be incorporated as part of onboarding)
  • Proven “lead by example” mindset and work history

Nice to Have

  • College Diploma
  • Experience with AHS parking operations and policies.
  • Experience issuing parking violations or supervising enforcement teams.
  • Training in NVCI, First Aid/CPR, conflict resolution, or customer service excellence.
  • Knowledge of parking equipment, access control systems, or lot operations.

What We Offer

  • Competitive salary and full benefits package.
  • A supportive, inclusive, values-driven culture where mutual respect if foundational.
  • Training, certification reimbursement (where applicable), and ongoing development.
  • Employee recognition and engagement programs.
  • Opportunities for internal growth within Western operations.

Job Types: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Work Location: In person

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