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    • Job Type: Part-time/Casual.
    • NOTE: This position requires the employee to work at various sites across the Greater Toronto Area (GTA) on weekdays, based on…
    • We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.
    • They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
    • The team lead, reports to the parking supervisor and is responsible for a specific parking locations to ensure company operations, policies and procedures are…
    • They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
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Job Post Details

Customer Care Associate - job post

Precise ParkLink Inc.
2.5 out of 5 stars
1235 Wilson Avenue, North York, ON
$18 an hour - Casual

Job details

Pay

  • $18 an hour

Job type

  • Casual

Shift and schedule

  • Every Weekend

Location

1235 Wilson Avenue, North York, ON

Benefits

Pulled from the full job description

  • Paid time off
  • RRSP match

Full job description

Customer Care Associate

Location: Humber River Hospital

Job Type: Part-time/Casual

Salary: $18.00 per hour

Hours: Saturday and Sunday, 10:00 AM – 6:00 PM

NOTE: This position requires the employee to work at various sites across the Greater Toronto Area (GTA) on weekdays, based on operational requirements.

Company Overview

Precise Park Link has been a leader in Canada’s parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.

Position Summary

Reporting to the Team Lead/Supervisor, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.

Key Responsibilities

  • Provide on-site customer assistance and guidance
  • Respond to customer inquiries via phone and email
  • Address complaints with empathy and professionalism
  • Monitor security systems and report suspicious activity
  • Troubleshoot parking equipment issues
  • Maintain accurate cash and parking records
  • Enroll/cancel I-PASS for payroll staff and coordinate with payroll
  • Redirect customers to appropriate departments when necessary
  • Follow company policies, procedures, and communication standards
  • Respond promptly to equipment damage reports and initiate service requests
  • Perform additional duties as assigned by management

Qualifications

  • High school diploma or higher education
  • Basic computer proficiency (Windows, MS Office)
  • Valid driver’s license and access to a vehicle
  • Previous customer service experience is an asset
  • Strong interpersonal and communication skills (written and verbal)
  • Professional demeanor with a positive and inclusive attitude
  • Effective problem-solving and decision-making abilities
  • Ability to multitask and remain composed in fast-paced environments
  • Flexible and adaptable to different shifts and work locations

Attributes

  • Assertive and self-motivated
  • Strong organizational and time-management skills
  • Collaborative team player
  • Neat and professional appearance
  • Ability to work independently while following instructions accurately

Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Pay: $18.00 per hour

Benefits:

  • Paid time off
  • RRSP match

Ability to commute/relocate:

  • North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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