Precise Parklink jobs

About Precise ParkLink

At Precise ParkLink (West) Ltd., we’re committed to a workplace built on integrity, trust, courage, and collaboration. The Sector Supervisor plays a key leadership role, overseeing staff members working at a group of Alberta Health Services | Health Shard Services (AHS/HSS) parking locations and ensuring smooth operations, and exceptional customer service across all assigned sites.

This role directly supports frontline AHS Parking Compliance Ambassadors, and Customer Service Representatives, maintaining a safe, efficient, and customer-focused parking operation across multiple regions.

Travel & Work Area

This position requires frequent travel to AHS parking locations, including:

• Edmonton and Area.
• Grande Prairie
• Fort McMurray

Travel includes staff training, site audits, operational support, and client meetings.

A valid Alberta Class 5 licence and clean driver abstract are required.

What You Will Be Doing

Administration

• Manage, through support focused efforts, parking-related staff members assigned to AHS parking related roles.
• Respond promptly and accurately to client needs.
• Ensure compliance with AHS and Precise ParkLink policies, procedures, and safety standards.
• Attend client meetings with the Operations Manager.
• Review monthly staff timesheets and staffing reports provided to AHS
• Oversee incident investigations (injuries, vehicle damage, etc.).
• Ensure Accounting receives accurate monthly invoicing information.
• Ensure all staff operate in alignment with Precise ParkLink (West) Ltd.'s Vision, Mission, and Values, consistently demonstrating a strong “lead-by-example” leadership approach

Operations

• Establish and maintain operational procedures for each AHS site.
• Analyze workflows and implement improvements to enhance efficiency and service quality.
• Coordinate daily with Mobile Parking Enforcement and Parking Ambassadors.
• Support enforcement activities and ensure proper violation protocols are followed.
• Confirm accurate and consistent completion of incident reports (including Kintone).
• Monitor lot conditions for cleanliness, accessibility, and safety; coach staff as needed.
• Provide on-site training for field staff in customer service, wayfinding, and equipment troubleshooting.
• Oversee revenue and operational audits with Managers.
• Coordinate with AHS on hang tags, special access passes, and operational changes.
• Support strategies to maximize revenue across all operations.
• Periodically assume frontline duties as needed to ensure uninterrupted operations and fulfillment of all client requirements.

Human Resources

• Supervise and support Mobile Parking Enforcement and Parking Ambassador teams.
• Ensure hiring requirements and staff credentials are properly maintained.
• Validate:
• Alberta Class 5 licence
• 5-year driver’s abstract (clear, within 30 days)
• 3-year insurance experience letter
• Criminal Record Check
• Conduct performance reviews and provide coaching or corrective action when required.
• Participate in recruitment and interviewing of field staff.
• Approve and submit payroll for all assigned staff.

Training & Competency Development

Ensure all frontline staff complete required and recommended training, including:

• AHS Policies & Procedures
• Customer Service Orientation
• Kintone Incident Reporting
• Non-Violent Crisis Intervention (NVCI)
• First Aid & CPR
• Conflict Management & Resolution
• Precise ParkLink operational training for CSR, Parking Ambassador, and Mobile Enforcement roles

You may deliver training modules and verify completion for all assigned personnel.

Required Qualifications

• A combination of relevant education and experience will be considered.
• Experience supervising multi-site operations (parking, security, facilities, or customer service preferred).
• Strong understanding of P&L, operational metrics, and budgeting.
• Valid Alberta Class 5 licence and clean 5-year abstract.
• Ability to pass a Criminal Record Check and legally work in Canada.
• Strong customer service background with the ability to manage escalations.
• Excellent written and verbal communication skills.
• Intermediate to advanced skill in Excel, PowerPoint, and Microsoft Office.
• Strong analytical thinking and problem-solving abilities.
• Proven ability to coach and lead diverse frontline teams.
• Monday–Friday availability with flexibility for occasional evenings/weekends.
• Ability to travel regularly across multiple regions.
• Non-Violent Crisis Intervention Training (Can be incorporated as part of onboarding)
• First Aid and CPR (Can be incorporated as part of onboarding)
• Conflict Management and Resolution Training (Can be incorporated as part of onboarding)
• Proven “lead by example” mindset and work history

Nice to Have

• College Diploma
• Experience with AHS parking operations and policies.
• Experience issuing parking violations or supervising enforcement teams.
• Training in NVCI, First Aid/CPR, conflict resolution, or customer service excellence.
• Knowledge of parking equipment, access control systems, or lot operations.

What We Offer

• Competitive salary and full benefits package.
• A supportive, inclusive, values-driven culture where mutual respect if foundational.
• Training, certification reimbursement (where applicable), and ongoing development.
• Employee recognition and engagement programs.
• Opportunities for internal growth within Western operations.

Job Types: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Work Location: In person