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    • This position focuses on delivering exceptional customer service through clear communication, timely follow-up, and proactive problem-solving.
    • Resolve customer issues and meet customer needs.
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    • Strong problem-solving, conflict resolution, and customer service skills.
    • Strong problem-solving, conflict resolution, and customer service skills.
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    • In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.
    • A customer-first mindset with excellent listening skills.
    • Handle inbound and outbound calls with professionalism and care.
    • Competitive Pay: $22/hour.
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Job Post Details

Customer Service Representative (CSR) - job post

DirectMeds Canada
Winnipeg, MB R3E 2Z9
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Winnipeg, MB R3E 2Z9

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Extended health care

Full job description

About DirectMeds Canada (DMC)

DirectMeds Canada (DMC) is a Winnipeg-based pharmacy solutions company focused on improving how patients receive and manage their medications. We pride ourselves on delivering a personalized, efficient, and compassionate experience for every patient. Our team values communication, accuracy, and accountability in everything we do.

Position Summary

The Customer Service Representative (CSR) plays a vital role in supporting patients throughout their pharmacy experience. This position focuses on delivering exceptional customer service through clear communication, timely follow-up, and proactive problem-solving.

CSRs handle patient calls, coordinate with internal teams, and ensure that every patient receives accurate information about their prescriptions, refills, and deliveries.

Key Responsibilities

  • Serve as the first point of contact for patients by phone and email, providing friendly and professional assistance.
  • Communicate clearly with patients regarding medication inquiries, refill requests, and order updates.
  • Make outbound calls to confirm information, resolve issues, and ensure a smooth patient experience.
  • Coordinate with Client Relationship Managers (CRMs) and the Pharmacy team to ensure all orders move efficiently through each stage.
  • Proactively communicate any issues or delays and ensure patients are kept informed at all times.
  • Participate in weekly call review sessions to strengthen communication and service quality.
  • Maintain detailed and accurate notes for every patient interaction.
  • Adhere to all company policies and privacy standards.

Qualifications

  • Minimum 2 years of customer service experience — pharmacy, medical, or healthcare experience strongly preferred.
  • Excellent verbal and written communication skills.
  • Empathetic, patient-centered approach with strong problem-solving ability.
  • Highly organized and detail-oriented.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Positive attitude, reliable work ethic, and willingness to learn new systems and workflows.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Winnipeg, MB R3E 2Z9: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer relationship management: 2 years (required)
  • Pharmacy: 2 years (preferred)

Language:

  • English (required)

Work Location: In person

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